Caroline Hodge Email and Phone Number
I am a seasoned program manager and people leader that is known tackling ambiguous problems with creative solutions. The first few years of my career I spent in sales where I learned my love for healthy competition, storytelling, experimentation, and getting others bought into big ideas. The last five years I have been leading strategic initiatives on HubSpot's CS team that drive revenue, scale operations, and improve the customer experience. Most noteworthy accomplishments include: - Creating a process to identify sales leads within support tickets that generated $10MM+ in attributed ARR by year 2- Scaling the first fully automated onboarding program at HubSpot, driving results of $9M in headcount savings; and- Securing executive investment to launch a new onboarding servicing model that quadrupled our customer to rep ratios.I enjoy all things Brene Brown and Eckhart Tolle, and I strive to be a thoughtful, high-energy leader that doesn't shy away from challenging and complex work. Let's connect!
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Senior Program Manager - Global Ops And Transformation StrategySofiMedford, Ma, Us -
Senior Project Manager - Global Ops & Transformation StrategySofi May 2024 - PresentBoston, Massachusetts, United States
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Senior Manager, Customer Onboarding (Scale Programs)Hubspot Apr 2022 - May 2024Boston, Massachusetts, United StatesAs a program manager and people manager, my job is overseeing the team, strategy, and performance of four customer programs that span both customers and partners. These programs and initiatives focus on driving innovative and cost-efficient ways to increase product adoption and improve customer outcomes. My role involves spearheading the work prioritization, process improvements, metrics, and collaboration of more than 20 stakeholders across leadership, operations, sales, marketing, and customer success. Super user of Asana, Confluence, JIRA, and Agile methodology to implement work in measurable sprints. -
Manager, Customer Onboarding (Scale Programs)Hubspot Mar 2021 - Apr 2022Boston, Massachusetts, United StatesI was responsible for the team and programs focused on improving scalability of the Professional Services and Onboarding team at HubSpot. Working closely with Sales, Marketing, and Product to experiment with new channels and strategies to onboard and train our customers and partners.
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Manager, Customer SupportHubspot Apr 2019 - Mar 2021Greater Boston AreaMy role involved driving strategic initiatives as well as managing a team of specialists. Some of my noteworthy accomplishments include: orchestrating a skill development week for more than 1,000 employees, featuring 75+ courses. 93% of participants lauded its positive impact on customer interactions. Used my sales background to launch a global sales qualified leads program, training our global team on how to identify good fit customers for new products. This program did $2MM in 2019 and an impressive $11MM in 2020. Additionally, I leveraged my public relations background to craft a new communication strategy for executive leadership that led to a notable 6-point increase in employee satisfaction.
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Manager, Customer Onboarding (Sales Hub)Hubspot Oct 2017 - Apr 2019Greater Boston AreaThis was the first services team for our CRM product when it launched, my goal was to figure out the product adoption strategy. I organized the collaboration of sales, marketing, product, and operations to optimize processes, metrics, and technology. Key initiatives involved implementing a new customer segmentation strategy, creating a new customer usage metric, and training teams on sales and CRM knowledge for better customer interactions. This work resulted in a 14% increase in customer retention over three years and the full expansion of this playbook to the broader CS department.
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Account ExecutiveHubspot Jul 2015 - Oct 2017Greater Boston AreaSales Rep for HubSpot's Small Business Segment• 147% T6M and consistently ranked as a top rep in activity each month• Recognized by CSO, Hunter Madeley, as the “Sales Rep of the Future” in 2017
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Account ExecutiveOracle May 2014 - Jul 2015Greater Boston Area• Prospected and managed to 10+ strategic enterprise corporations with CX applications • Developed and executed aggressive business plans to exceed quota of $2 Million • Interviewed 15 potential new hires to assist management and prepare for promotion -
Public Relations, External CommunicationsSas May 2013 - Sep 2013Cary, Nc -
Social Media/MarketingAvelist Jan 2011 - Aug 2013Chapel Hill, Nc
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Systems Development InternUniversity Of North Carolina At Chapel Hill Apr 2012 - Sep 2012Chapel Hill, Nc -
Camp CounselorCamp Sea Gull And Camp Seafarer May 2009 - Aug 2010
Caroline Hodge Education Details
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Master Of Business Administration - Mba
Frequently Asked Questions about Caroline Hodge
What company does Caroline Hodge work for?
Caroline Hodge works for Sofi
What is Caroline Hodge's role at the current company?
Caroline Hodge's current role is Senior Program Manager - Global Ops and Transformation Strategy.
What schools did Caroline Hodge attend?
Caroline Hodge attended Babson College, University Of North Carolina At Chapel Hill, Universidad San Francisco De Quito.
Who are Caroline Hodge's colleagues?
Caroline Hodge's colleagues are Arianna Olsen, Rosalva Contreras, Miranda Needham, Ryan Cusick, Jonathan Bolaños, Ethan Hopfer, Clint Cooper.
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Caroline Hodge
Managing Attorney At Capital Area Immigrants' Rights (Cair) CoalitionWashington Dc-Baltimore Area2caircoalition.org, caircoalition.org -
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Caroline Hodge
New York, Ny3andpartnersny.com, partners.org, ftpartners.com -
Caroline Hodge
Oprah Winfrey Look Alike Impersonator At Caroline HodgeRaleigh-Durham-Chapel Hill Area2aol.com, ail.com2 +191965XXXXX
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