Caroline Irby Email & Phone Number

• Work directly with senior executives and key decision-makers to ensure a secure and successful long-term business relationship• Understand each customer’s strategic goals and make recommendations based on Deposco’s products and best practices• Partner with sales, engineering, and marketing to drive alignment for customer renewals, expansions, and product enhancement• Identify up-sell opportunities and communicate potential risks that would threaten renewals.• Conduct quarterly business reviews and regularly interact with key stakeholders to deliver insights, product notifications, support notices, and operational reviews• Analyze data independently to discover insights to improve the customer experience

Deposco specializes in working with 3PL's, eCommerce, and enterprise brands. Take the guesswork out of your operations with Deposco as your supply chain partner. Experience flexibility, scalability, full visibility, and control of your business all within one system.In my role I:-Owned renewals with an average of a 15% increase-Fully managed customer communications - planned maintenance, incident notices, new product launches-Created multiple playbooks for the Customer Success team-Led the push for customer reviews on Capterra and Gartner-Launched Deposco's first Customer Satisfaction Survey-Onboarded new Customer Success Team members

Greater Atlanta Area

MemberClicks is an all-in-one membership and learning management software company designed to help associations and chambers of commerce thrive. From event registrations and dues renewals to financials and reporting and full certificate generation, MemberClicks' software provides associations and chambers with an integrated system to manage their organization's membership.In my role as a Sales Executive, I work directly with Executive Directors, President's, and various stakeholders in the association to determine their needs in a technology partner. From the client's first interest in MemberClicks throughout the entirety of the sales process, I put together personalized demonstrations based on each association's specific needs and wants. Additionally, I've had the honor of attending various state Society of Association Executive's conferences including Ohio, North Carolina, Washington, and ASAE's Annual Conference.

In my time as an Expansion Solution Advisor at MemberClicks, my focus was on growth within our customer base through our add-on or expansion products. Those products varied from our Learning Management System, Conference App, and Review Panel solution.

I love connecting with association executives. I’m always interested in learning more about the world of associations and how I can better serve it.I’m responsible for introducing MemberClicks to organizations that need a better technology solution. I work closely with our VP of Marketing and our EVP of Sales to walk through why we do what we do and generate qualified opportunities.Since joining MemberClicks, I’ve developed a true passion for the association world, grown exponentially both professionally and personally, and most importantly, learned how important it is to truly love your job (and company)!

Greater Atlanta Area

Assisted with the planning/ execution for the Rocket booth at IBM Share Conference, case study research/project using Sales Force, expense reporting using Expensable, extensive competitor research, office maintenance and management, event planning

Buford, Ga

Assisting guests with checking in and out, issues incurred during their stay, arranging boat outings and waterpark attraction tickets. Making adjustments as needed to bills-- including compensation.

Orlando, Florida Area

As an intern at Walt Disney World's College Program I worked for six months at multiple restaurants within the Walt Disney World Resort. This includes Disney's Contemporary Resort- Contempo Cafe, Disney's All Star Sports- End Zone Food Court, Port Orleans French Quarter- Sassagoula Floatworks and Food Factory, and inside Disney's Magic Kingdom- Stands West in Frontierland.

Bachelor’S Degree, Sociology

Activities and Societies: Alpha Xi Delta--Alumni Relations Chair

Education record

Education record