Caroline Johnston Email & Phone Number

Dublin, Ie

Ireland

HR Partner supporting all divisional customer groups in-country, enabling the delivery of lifecycle events, the employee value proposition, talent acquisition, talent management, learning, performance management, employee relations, rewards, pay and reporting. Implements People & Organisation change initiatives at a country level acting as detailed designer and agent of change.Local SME in HCM, DE&I - Global Gender Equity Lead. International Leadership Team.

HR Business Partner reporting directly to HR Director. Responsible for people partnering across Localisation & QA departments including strategy development and execution, diversity, equity & inclusion, employee experience, company culture projects, employee relations, compensation & benefits.

Site learning lead responsible for training needs analyses, creation, monitoring and adherence to regulations for 300+ employees.• Site Master Trainer• Learning & Development Lead• Creation & deployment of training programs• LMS maintenance• Training record adherence & monitoring• Yearly training resource planning• Instructional design• Training delivery

HRBP attached to 9/13 business units including engineering, quality & logistics; and reporting into Director level. Execution of a full-cycle HR operation to support both management and staff levels including employee relations and training & development. • Involved in global HR projects that help streamline procedures through use of Agile practices.• Skilled in Workday system including analytics, talent & performance management & human capital management.• Assist in development of talent management strategies and succession & resource plans.• Provides a strategic HR perspective regarding ongoing development and planning for BUs including coaching & supporting managers to fulfil the people management aspects of their roles.• Initiate, manage and deliver HR solutions and programs including creating ‘Working From Home’ employee wellbeing program.• Manage employee relations issues including Occupational Health issues (in conjunction with OHN), probation management meetings, coaching and disciplinary meetings.• Manage recruitment & selection for the internal customer group through development and maintenance of recruitment policies and staff retention initiatives.• Deliver the resourcing requirements according to the annual headcount plan for the customer group.• Work in partnership with other HR colleagues to ensure consistent, proactive HR support and activity is focused to deliver the overall agenda for the BUs.• Ensure HR governance and controls are maintained and assisting in the continuous improvement of personnel policies and procedures.

County Dublin, Ireland

• Led and managed large teams of individuals to the achievement of number 1 position in ROI across several key business areas. • Managed teams ranging in size from 8 staff to over 80 staff and directed them towards achieving organisational goals and KPIs. • Managed, worked with, collaborated with and influenced cross-functional teams at a variety of levels. • Negotiated with various parties to resolve conflict and arrive at workable solutions across multiple scenarios. • Recruited, cultivated and retained talent, in addition to contributing to induction training and onboarding of new staff. • Identified and mentored key staff through succession planning and leadership development and appointed as a mentor in the “Management Accelerator Program” for 16 trainee managers. • Training need analysis, content creation & delivery to 300+ staff across programs such as customer experience, operations, stocking taking, visual presentation, sales and upselling. • Conducted root cause analysis, aiding re-working and improvement of processes & policies to Irish standards. • Responsibility for implementing and delivering strategy to drive sales throughout various teams of up to +€30m and delivered an increase of up to 14% in sales quarter. • Project managed several small-to-large localised projects to budget & deadline including; €1m department refurbishment, Christmas food ordering revamp, unique customer experience events, model store events. • Demonstrated excellent organisational skills particularly with forecasting and forward planning, working under stress and in multi-tasking scenarios when delivering projects. • Various roles I have held include foodhall manager, ladieswear manager, lingerie & beauty manager, visual merchandising manager and customer service desk manager. Throughout my time in M&S I have also held the position of training manager and was awarded Manager of the Year on two occasions.

Master Of Business Studies, Business Studies

Formerly Dublin Institute of Technology (DIT) Contemporary Issues in Business, Strategic Management, Supply Chain Management, Human.

Diploma, Cipd

CIPD Diploma in People Management

Bsc, Software Systems, 2.1

Core subjects: Programming (java & C++), Software Engineering, Operating Systems, Databases, Web Design, Business Studies. Dissertation.

Advanced Diploma, Project Management

Certificate, Learning & Development, Distinction

Certificate, Employment Law, Merit

Irish Employment Law

Professional Diploma, Diversity, Equity, Belonging & Inclusion (Debi)

1 Introduction to DEIB 2 Equality & Equity 3 Human Rights Framework 4 Neurodiversity 5 Successful People Management Approaches to DEIB 6.