Caroline K. Email & Phone Number

New York, New York, United States

New York, New York, United States

New York, Ny 10007

Provided management, development and coordination of annual insurance renewal process and the firm childcare & family care program. Liaised with the firm’s broker on all global policy renewals, claims and coverage issues for the US, UK, EU and China offices. Negotiated with insurance companies and broker on acceptable claim resolutions. Functioned as US and UK firm liaison of Bright Horizons Family Care program. • Negotiated Bright Horizons contract renewals and coordinated several new… Show more Provided management, development and coordination of annual insurance renewal process and the firm childcare & family care program. Liaised with the firm’s broker on all global policy renewals, claims and coverage issues for the US, UK, EU and China offices. Negotiated with insurance companies and broker on acceptable claim resolutions. Functioned as US and UK firm liaison of Bright Horizons Family Care program. • Negotiated Bright Horizons contract renewals and coordinated several new firm program launches including Infant Transition and Adult & Elder Care programs. • Managed and developed a customized insurance portfolio for the firm including Workers Compensation, Cyber, Property & Casualty, Crime, Partner Group Excess Umbrella, General Liability, Business Travel & Automobile, Special Crime (KRE), Fiduciary, Global Umbrella, Commercial and Mail insurance coverage• Prepared and managed a $3 million annual budget for insurance and family/childcare benefit costs; produced monthly forecasts and variance analyses for CAO & COO• Reduced expenses by analyzing insurance policies and implementing a more streamlined portfolio with better global coverage; produced $200k in savings back to the firm• Received prestigious EDGE Award for recovering $1 million back on Hurricane Sandy claim; awarded two Spot-On Achievement Awards for reducing overall Bright Horizons program costs by renegotiation of family care program structure and instituting a multi-year contract; produced $150k in savings back to the firm• Directed internal marketing and communications of family care program as well as quarterly invoice process between billing department and firm vendors Show less

399 Park Avenue, New York, Ny

Human Resources & Secretarial SupervisorMentored, supervised and coached a total of 75 staff members (72 secretaries and 3 HR professionals) to achieve operational goals. Conducted and directed new hire orientation and onboarding for all new staff hires up to 26 times annually. Served as liaison between management and employees during disciplinary action and dispute resolution; assisted with development of performance action planning. Managed all employee relations issues and consulted… Show more Human Resources & Secretarial SupervisorMentored, supervised and coached a total of 75 staff members (72 secretaries and 3 HR professionals) to achieve operational goals. Conducted and directed new hire orientation and onboarding for all new staff hires up to 26 times annually. Served as liaison between management and employees during disciplinary action and dispute resolution; assisted with development of performance action planning. Managed all employee relations issues and consulted with management accordingly. * Maximized team knowledge and productivity through development of a customized secretarial skills and best practices training program * Maintained optimal staffing levels by tracking vacancies and initiating recruitment; managed labor hours by controlling overtime and offering PTO to reduce operating costs* Individually coached the HR and Secretarial teams on professional development; assisted with individual goal and objective setting; assisted managers and attorneys with annual reviews* Analyzed internal client surveys to identify areas of opportunities for departmental improvements * * *Managed two open enrollment events per year and prepared health fairs, office marketing and communications and vendor participation* Focus on employee development and retention. Show less