Hacking the inclusion gap in tech one hackathon at a time.

26 Letters is a retention company. We provide technology-enabled products and bespoke services to increase diversity, equity and inclusion. 26 Letters for education is a division of 26 Letters focused on increasing student outcomes by providing equity-focused professional development for educators and through initiating and implementing school and district-wide data backed and results-focused strategy action plans.In the workplace, 26 Letters focuses on employee engagement, diversity and inclusion. Our mission is to work with organizations as they recruit, retain and grow top talent in the modern workforce.26Letters.co | 26ed.co

carolinekaranja.com

Senior Manager of Retention & AnalyticsFacilitated customer and product engagement analytics strategy for LeadPages customersImproved existing analytics and onboarding process by segmenting customer base and creating automated in-app messaging and email sequencesLead a team of designers, copywriters and engineers and directed post sale customer user experience and user experience to increase customer engagement Lead the planning process for new features and projects----Product TeamWorked with engineering teams, designers and stakeholders to enhance the current portfolio and create amazing products.Documented business needs and feature requests in the forms of epics, stories, and spikesCollaborated with scrum teams on work definition, estimation, and prioritizationFacilitated product release and roadmap planningSet expectations for delivery commitments and release timelines

Established strategic working relationships with business units, project management group, development groups and project stakeholdersCollaborated with business unit owners, service desk, support and IT development to determine the entire landscape of workIdentified opportunities for improvement and make suggestions for change both technology enhancements and business process changesAssisted with documenting business and IT process best practices and changes and investigating emerging concepts and technologiesPrioritized of backlog for PattersonDental.comUsed standard analysis techniques to uncover client requirements such as data flow modeling, use-case analysis, workflow analysis, functional decomposition analysis, data modeling, and object modeling. Developed and maintained business requirements, functional requirements and design specifications. Collaborated with project managers, QA specialists, developers, support teams and end users to guide requirements development, system design and pre- and post- production issues. Coordinated acceptance testing of software releases, defects, enhancements, and upgrades with users, identifying technology solutions to business problems

Managed the implementation of new categories, product definitions, attributes and data mappingMade recommendations for website improvements and featuresPartnered with the Product Content Team to continually improve the MarketPlace content capabilityParticipated in User Acceptance testing of in house tools and applications and validate user interfaceTracked and reviewed content submissions through the Best Buy systems, identifies and resolves issues and errors, driving toward permanent resolutionMaintains product definitions, product data maps and Content Management System configurationsIdentified attributes causing issues and develop/implement solutions in collaboration with the Product Content Team and MarketPlace Business Team

Researching cultural capitalism through the lens of the RED campaign.