Caroline Kimathi Email & Phone Number

United States

As a freelance administrative assistant, I was collaborating with a client in providing comprehensive support in their daily operations. I efficiently managed administrative tasks, maintained data integrity, and ensured the confidentiality of sensitive information.Key Responsibilities:✅ Handled general administration duties such as data entry, spreadsheet management, and receptionist tasks.✅ Demonstrated a meticulous approach to maintaining data integrity, ensuring accurate and reliable information.✅ Safeguarded confidential and sensitive information, adhering to strict privacy protocols.✅ Efficiently managed online data entry, ensuring timely and accurate input of essential data.✅ Utilized Google Workspace tools to facilitate smooth communication, schedule appointments, and streamline document management.✅ Provided excellent customer service, addressing client inquiries and concerns in a professional and timely manner.✅ Effectively communicated with team members, superiors, and clients, ensuring seamless workflow and successful outcomes.

Doha, Qatar

KEY RESPONSIBILITIES- Handled guest checkouts efficiently and professionally. - Registered and process check-in for all arrivals. - Updated guest information on the computer after a complete check-in using Hotelogix- Fulfilled guest requests and liaised with the department concerned to ensure immediate follow-up. - -- Handled guest room keys and ensured effective control for guest security.-Reported any unusual occurrences or requests to the department head. - I was aware of the project's Accident Prevention Policies.- Ensured the cleanliness and neatness of the front office area. - Reviewed logbooks to verify outstanding and follow-up pending. - Identified any special assignment for the day.

Nairobi County, Kenya

During my time at Instacart, I served as a dedicated Customer Service Representative, ensuring exceptional service delivery to clients with various orders from Instacart. With a strong focus on customer satisfaction, I successfully deescalated and resolved order issues, fostering positive relationships and maintaining high levels of client retention.Key Responsibilities:✅ Handled a diverse range of customer inquiries and concerns regarding Instacart orders, demonstrating empathy and professionalism in every interaction.✅ Effectively resolved customer issues by providing timely and accurate information, troubleshooting problems, and offering appropriate solutions to ensure customer satisfaction.✅ Monitored customer profiles and order statuses, ensuring accurate and up-to-date information was maintained for seamless order tracking and resolution.✅ Maintained detailed and accurate records of customer interactions and resolutions, contributing to the development of comprehensive customer profiles and improving future service delivery.By proactively engaging with customers and diligently addressing their concerns, I played a pivotal role in enhancing overall customer experience and driving positive brand perception. Through my effective communication skills and problem-solving abilities, I consistently exceeded customer expectations, leading to increased customer loyalty and satisfaction.Instacart provided me with invaluable experience in delivering exceptional customer service, handling high-volume inquiries, and effectively navigating complex situations. I developed a deep understanding of customer needs and expectations, honed my deescalation and conflict resolution skills, and learned to thrive in a fast-paced, dynamic environment.

Mombasa County, Kenya

During my tenure as a Finance Assistant Intern at Bamburi Cement, I played a vital role in supporting the finance department's operations and ensuring accurate financial management. Here are some key responsibilities and achievements from my experience:• Created, delivered, and billed sales orders using SAP, contributing to the smooth and efficient processing of sales transactions.• Produced comprehensive sales reports that provided valuable insights for managerial meetings, assisting in decision-making and strategic planning.• Effectively managed incoming reimbursements, meticulously tracking and recording them to maintain accurate financial records.• Assumed responsibility for booking petty cash and accounting vouchers, ensuring proper documentation and adherence to financial protocols.• Demonstrated expertise in handling withholding tax filling and VAT processes, ensuring compliance with regulatory requirements by submitting accurate filings before the 20th of each month.• Conducted meticulous bank statement reconciliations with the cashbook, verifying the accuracy of financial data and resolving discrepancies promptly.• Led the sales reconciliation process, meticulously matching sales records with financial data to ensure consistency and accuracy.My experience at Bamburi Cement Mombasa not only honed my technical skills in financial management but also instilled a strong attention to detail and a commitment to delivering high-quality results. It provided me with valuable insights into corporate finance operations, and the opportunity to contribute to the success of a reputable organization.Feel free to reach out to me for further details or to discuss how my experience can add value to your organization.

Certified Public Accounting

Bachelor Of Science - Bs, Accounting And Finance