Caroline Freire Email & Phone Number

Ireland

• Create and conduct regular internal Training Sessions and co-ordinate External Training Sessions.• Provide a supportive structure to the Area Management team and all Café Management.• Maintain an up-to-date database of all training records and relevant information.• Support In-Store Training/Workshops. • Observe and assist Café Managers and Area Managers with in-store displays and seasonal merchandising.• Provide regular feedback.•Attend meetings and contribute to decision making as required by Training Manager/Head of Training.

Dublin, County Dublin, Ireland

• Filling out paperwork related to internal processes and procedures, as well as employee documentation. • Providing training and support to team members to enhance their performance and results, ensuring the highest standard of customer service.• Accountable for ensuring the effective maintenance of coffee machines.

Dublin, County Dublin, Ireland

• Provided outstanding service to all customers, dealing with and resolving any queries, requests, and problems in a timely and professional manner.• Monitored inventory to ensure accurate levels of stock at all times, processing the purchase of materials. • Accountable for the opening of the store and for the opening and closing of the cash register, including receiving payments from customers.• Assisted with the general cleaning and maintenance of the store and coffee machines according to company’s standards.• Provided daily feedback to management to support an effective business management.• Trained and supported new staff on daily processes and procedures. • Worked as a General Operator in the packaging sector at the factory from Nov 2021 to Feb 2022, assembling boxes of chocolates before being promoted to Barista at the coffee shop.

Dublin, County Dublin, Ireland

• Performed housekeeping activities, ensuring that the highest standards of cleanliness were maintained at all times.• Prepared the opening and closing of breakfast, receiving and confirming payments always ensuring strong accuracy and attention to detail. • Reported any issues to management.

São Paulo, Brazil

• Completed the sale and issuance of event tickets to customers in person.• Acted as the primary point of contact to assist customers resolve their inquiries in a timely, friendly, and professional manner.• Reviewed and analysed customers’ tickets and personal identification to prevent fraud.• Issued and forwarded courtesy tickets to guests. • Accountable for opening and closing the cash register.• Liaised with the support team for any doubts or escalations.

São Paulo, Brazil

• Assisted the HR Director with administration duties, providing any support needed while ensuring strong accuracy and attention to detail. • Supported the recruitment process by filling candidate forms, scheduling interviews, and providing assistance to candidates on any doubts or questions regarding job openings and opportunities within the company. • Assisted with the hiring process, checking employees’ documentation, scheduling admission exams, and reviewing/completing any information and process before the start date. • Liaising with clients by telephone to provide feedback regarding recruitment processes.