Caroline Oliveira De Castro Email & Phone Number

• Customer service – respond customers in a daily basis and forward their suggestions, requests and complaints to the Company• Creation of guides and articles related to our internal tools• Translation services from English to Portuguese (vice versa• Community development – elaboration of forum contests and announcements• Building up, leading and supervising a team of volunteers• Forwarding weekly reports to the Company• Reporting issues to guarantee the consistency of our tools

• Create, schedule and publish original content to attract new followers to the page• Daily engagement – listen, respond and engage the audience• Workshop participation to adjust the strategies and make internal improvements• Acting as coordinator across different channels (Facebook, Twitter and YouTube), provide support and engage with customers to achieve positive interactions and reviews• Monitor the effectiveness of previous publications in an effort to maximize results

Participation in 3 projects (Grepolis team):• Brazilian Team – Help and answer customers in a daily basis, creation of guides and articles related to the game and elaboration of forum contests.• Beta Team - Quality assurance and provide Feedback, help and answer customers and elaboration of forum contests.• Social Media Team - Participation on content creation to attract new followers to different channels (Facebook, Twitter and YouTube), provide support and engage with customers to achieve positive interactions.

Curitiba

- Auxiliar o Arquiteto no projeto de novas construções e reformas. As atribuições incluem o desenho do projeto preliminar e preparação de documentos para construções.

Cargo: Estágiária Atividades: Desenho e Auxilio no desenvolvimento de projeto de fundações de linhas de transmissão, análises de sondagens e orçamentos..