Caroline Oliveira De Castro Email & Phone Number

• Customer service – respond customers in a daily basis and forward their suggestions, requests and complaints to the Company
• Creation of guides and articles related to our internal tools
• Translation services from English to Portuguese (vice versa
• Community development – elaboration of forum contests and announcements
• Building up, leading and supervising a team of volunteers
• Forwarding weekly reports to the Company

• Create, schedule and publish original content to attract new followers to the page
• Daily engagement – listen, respond and engage the audience
• Workshop participation to adjust the strategies and make internal improvements
• Acting as coordinator across different channels (Facebook, Twitter and YouTube), provide support and engage with customers to achieve positive interactions and reviews
• Monitor the effectiveness of previous publications in an effort to maximize results

• Participation in 3 projects (Grepolis team):
• Brazilian Team – Help and answer customers in a daily basis, creation of guides and articles related to the game and elaboration of forum contests.
• Beta Team - Quality assurance and provide Feedback, help and answer customers and elaboration of forum contests.
• Social Media Team - Participation on content creation to attract new followers to different channels (Facebook, Twitter and YouTube), provide support and engage with customers to achieve positive interactions.

Curitiba

- Auxiliar o Arquiteto no projeto de novas construções e reformas. As atribuições incluem o desenho do projeto preliminar e preparação de documentos para construções.

Cargo: Estágiária Atividades: Desenho e Auxilio no desenvolvimento de projeto de fundações de linhas de transmissão, análises de sondagens e orçamentos..