Working on a program of initiatives to improve and document business processes and elevate employee engagement across the workforce.

Engaged in a transformation project of the Real-Time Audit function within the business, whilst operationalising the team to drive improved productivity, enhance colleague engagement and ensure the business area is future-fit and able to manage fluctuating volumes with ease.

Responsible for developing the overall employee proposition and driving the delivery of business and strategic plans for Central Operations. The role focuses primarily on recruitment, onboarding, retention and employee engagement of colleagues working in support functions for the business.

Secondment position.Assigned to look at our recruitment, onboarding and new employee experience. Consulting with key stakeholders to look at the various stages of onboarding, gathering statistical and anecdotal feedback to help shape a new vision for the onboarding process, aiming to improve retention and increase employee advocacy.

Contractual oversight of performance against Key Client SLA's and KPI's. Responsible for monitoring performance and liaising with stakeholders within e.surv and the client to identify and address root cause and factors impacting on service delivery. Contract renewals and on-boarding of new clients. Maintaining & developing multi-level relationships within client businesses.

Primarily managing relationships within OS:Property and OS:Energy, I provide principal contact and support for Ombudsman Services participating companies (PC's), trade bodies & regulators. I conduct regular review meetings with external stakeholders and assist to identify new business opportunities, developing and strengthening the relationship between new and existing customers and OS.Gathering business intelligence to assist OS manage its business on a tactical and strategic basis I collaborate with the Exec Team to deliver relationship management strategy and objectives.Using information gathered from PC’s & stakeholders I assist in building a sound level of knowledge across the Operations and Ombudsman teams and support the business in identifying areas for improvement.

Responsible for responding to enquiries from new and existing customers. Understanding what & how data was being used and pulling together recommendations in a clear format to enable the client to make an informed choice.Worked toward sales targets that increased month by month by maintaining regular proactive contact with existing client base and working towards trusted advisor status to ensure on-going growth of personal client base and market share for Databroker.Databroker is committed to direct marketing best practice and working within UK data and direct marketing laws, are ICO registered and members of the Direct Marketing Association. Databroker chooses not to work with PPI, Personal Injury, Health and Debt Related companies.

Managing Key Accounts for BasePlus' demand-generation activity from initial campaign/demand generation programme set-up, through to the on-going customer progress reports and everything in between. Maintaining close business relationships and liaising directly with Sales and Marketing Managers, delivering pipelines of tracked business and REAL ROI!BasePlus delivered completely unique new business sales generation programmes on behalf of a number of global industry leading Technology Vendors and Distributors, as well as vendor specialised partners/resellers, across EMEA.Through the development, qualification, management & individual tracking of sales opportunities into channel partner businesses, and direct sales teams, our programmes provided un-paralleled visibility & control of qualified sales pipeline & ROI created from marketing funds.

Responsibile for managing the relationship between the bank and approximately 400 high turnover business customers based across North Cheshire and Greater Manchester. Increasing revenue through proactive contact, identifying business needs and selling-in financially viable solutions for the customer. Excellent relationship building skills in a highly regulated and target driven environment.

Direct-Sales. Recruiting and training consultants in the art of direct sales. Receiver of monthly company recognition and annual recognition at PartyLite conference including earning all-expenses paid trips to Athens, Dubai and Cyprus in addition to free products and cash rewards. Presented at National Conferences and Regional training meetings. Excellent presentation skills, relationship management and a proven sales record.

Provision of all-round admin/secretarial work within a virtual office environment.

PA to General Manager and overseeing the function of the Administration Team. Recruited and trained junior members of the team.

Initially based in Warrington and then relocating to Wrexham to maintain continuity of support to the Regional Director during Wimpey Minerals acquisition of Alfred McAlpine and subsequently Tarmac's acquisition of Wimpey Minerals. Responsible for provision of secretarial duties to senior management team.