Caroline O. Email & Phone Number

Kansas City Metropolitan Area

Compensation Strategy & HR Business Partner

Lenexa, Kansas, United States

• This leader in the Financial Tech world is redefining collections and recovery.
• Implemented an HR Analytics Dashboard Analytics that tells a compelling story to executives to drive KPIs, decision making, and action.
• Implemented new HRBP model across organization, consulting with executives on their org structure and design and change management initiatives, due to acquisitions and reductions in workforce.
• Managed and mentored HRBP team across three entities, developing their consulting effectiveness.

Kansas City, Missouri, United States

• After 130 years as a family-owned business, this manufacturer was sold to an investment firm in 2020.
• Orchestrated strategic workforce planning to optimize department structures that achieve company goals while meeting annual budgets.
• Created annual budgets with the executive team to maximize business growth and development.
• Designed benefit programs and policies to support new leadership and company culture.

Lenexa, KS

• A sales distributorship of fluid system parts that included four locations, across seven states.
• Created compensation strategy and pay ranges for all roles across multiple states.
• Acted as Change Manager for new ERP system implementation, SAP Business One.
• Unified and streamlined operations for 80+ global distributorships by designing centralized knowledge base across corporate network; received innovation award.
• Audited FLSA classifications and created change management plan for corrections; wrote all-new job descriptions for employees across the company.
• Wrote and delivered anti-harassment training and new employee handbook.

Overland Park, Kansas, United States

• Managed two direct reports, HR Associate and Office Administrator, who administered payroll and benefits.
• Shifted payroll functions from Accounting to HR; selected ADP for payroll and transitioned services.
• Created new US employee handbook, ensuring compliance and material designed to engage.
• Chose and established new benefit package for staff: FSA/HAS; Life, Long and Short-term disability and medical insurances; and 401(k) program.
• Created onboarding and offboarding process (82 new hires and 24 terms in 2015).
• Set up new performance management processes, then coached managers and employees through the new process as well as handling harassment claims.

Lenexa, Kansas, United States

• HR consulting for executives in varied industries: law, IT, non-profit, manufacturing, and trucking.
• Handled all benefits, employee relation issues, ADA and EEOC claims and investigations, employee handbooks and policies, job descriptions, and compensation analysis.
• Evaluated businesses’ concerns and analyzed their HR needs.
• Managed HR for 35 companies (approximately 600 full-time, 100 part-time employees).
• Delivered FranklinCovey’s Leading at the Speed of Trust program to Axcet’s employees, which resulted in improving Axcet’s Net Promoter Score by 16 points (percentage of clients likely to recommend the company to a.

Kansas City, Missouri, United States

• Consulted with departments, enterprise businesses, and all levels of leadership to determine performance gaps and solutions.
• Promoted to Employee Relations Representative. Conducted investigations, wrote development plans and counseling memos. Investigated and managed claims.
• Trained 600-plus leaders each year in professional development skills, including management from offices across the US, Thailand and India; received average facilitation evaluation score of 4.8/5.0 scale.
• Designed a negotiation training program, interviewing course as well as a Director Development training program for 72 directors. Post-program surveys from attendees and direct reports reported increased productivity.
• Improved employees’ communication skills by an average of 37% through facilitation of VitalSmarts training. Awarded Trainer Elite program for training development and number of lives impacted.

Grandview, Missouri, United States

• Directed and implemented all facets of the 500-plus staff member volunteer program. Conducted volunteer recruitment, screening, and training. Managed member database. Key role in organizing and executing special event.
• Created organization’s first volunteer job descriptions and manuals, and recreated training.
• Collaborated with Operations staff to maximize volunteer time throughout organization.
• Increased number of volunteers and number of volunteer hours through recruitment, commitment, and recognition.

Overland Park, Kansas, United States

• Handled all aspects of Adult Education classes, including recruiting and selecting teachers and adult curriculum, and marketing for 50 activities weekly.
• Managed facility and personnel for congregation over 2,000.
• Facilitated groups, classes, and public speakers; reviewed and added new adult education programs monthly.
• Directed five employees: conducted performance reviews, handled both hiring and dismissal of staff accordingly, and developed goals and procedures.
• Lead volunteer board for annual gala.
• Supervised the 200-plus person volunteer program.

Kita, Kayes, Mali

Counseled a small-town community on nutrition, STD and AIDS education, as well as cultural differences and similarities

Bachelor Of Arts (B.A.)

Master Of Arts (M.A.) - 1 Year