Caroline Patrick Mba Gaicd Email & Phone Number

Melbourne, VIC, AU

Frankston, Victoria, AU

South East Water is one of Melbourne’s metro water corporations. At South East Water we serve nearly 2 million customers across an extensive area, including south-east Melbourne, the Mornington Peninsula, and part of South Gippsland.As Group Manager, Marketing, Communications and Engagement, I lead teams responsible for Brand, Marketing, Campaigns.

Melbourne, AU

My book, See Suite Success: How to build your credibility, accelerate your impact and advance your career will be available mid 2025Subscribe to my newsletter for free content.

Hindmarsh, SA, AU

Member of the Risk and Governance Committee and Chair of the Customer Engagement Committee. Cara is a leading disability service provider providing supported independent living, short term accommodation, home and community support, respite accommodation and a range of specialist services.The Board of Directors and our ~1000 staff are passionate about.

North Adelaide, South Australia, AU

The Women’s & Children’s Hospital Foundation (WCH Foundation) improves the health and wellbeing of women, children and families under the care of the Women’s and Children’s Hospital and its associated Health Network.

Adelaide, AU

Consultant: Specialising in helping senior leaders activate and deliver strategic customer growth projects.Find testimonials and recommendations 👇 and on my website snappconsulting.com.au#customer #strategy #brand #marketing #communications #digital #stakeholder #engagement #opentowork

I spent a year travelling with my family. You can check out our adventures on Instagram at @fourgoscenic

Adelaide, South Australia, AU

Founding member of the AIB's Global Customer Experience Alumni Industry Panel. The panel, consisting of alumni across the world, advises the University on customer trends and challenges helping to inform AIB’s curriculums, publications and research.

Sydney, NSW, AU

ASFA is the peak policy, research and advocacy body for Australia’s superannuation industry. This state committee brought together representatives of the superannuation industry to collaborate, share knowledge and discuss sector challenges.As Chair, I reported quarterly to the national committee, which consisted of industry leaders including the CEO's of.

Adelaide, South Australia, AU

Executive leader reporting to the Chief Executive Officer. Reporting lines through Department of Treasury and Finance and to an independent Board. Led a team of 80 across 5 functions: Marketing and Customer Experience, Stakeholder Engagement, Contact Centre, Data and Analytics, Financial Advice.

St. Leonards, New South Wales, AU

Appointed to the judging panel for the Australian Marketing Institute Awards for Marketing Excellence. Appointed State Patron for South Australia.

Bundall, Queensland, AU

Member of the Executive team reporting to the Managing Director. Led my team’s contribution to 20% increase, in excess of $50 million in national wholesale finance sales by revitalising wholesale partner distribution channelsDelivered cost reduction in excess of $2 million5 Head of Function direct reports. Led a division responsible for driving growth.

Adelaide, South Australia, AU

Member of the Executive team. Key contributor to Fund growth in excess of $100 millionKey contributor to the build and launch of Emergency Services Health4 Head of Function direct reports. Led a division of functions responsible for driving growth across two national private health insurance funds, brand and marketing, communications, product development.

Geelong, Victoria, AU

Chief Marketing Officers from Australia’s profit to member private health insurance funds collaborating on national growth and advocacy advertising campaigns to drive millions of Australian consumers to choose and stay with a profit to member fund.

Hindmarsh, South Australia, AU

Organisational transformation for NDIS readiness.

Bendigo, Vic, AU

Led the strategy to transform enterprise marketing activity from product led to a customer centric needs based approach.

Bendigo, Vic, AU

Led the revitalisation of the Bendigo Bank brand to a new brand platform - Bigger than a Bank. Inside out brand transformation and significant stakeholder engagement.

Bendigo, Vic, AU

Member of Bendigo and Adelaide Bank’s Wealth Management leadership team. Transformation of individual wealth management entities to consolidated wealth management division, Bendigo Wealth.

Adelaide, South Australia, AU

Transformation from government funded organisation to self funded through diversification of revenue streams following a multi million dollar funding cut.

Key contributor to the leadership team which led the merger between Lifeplan Funds Management and Australian Unity - achieved a 98% yes vote from members.

Adelaide, SA, AU

Developed and launched Rundle Mall Fashion Festival and Magazine. Developed and implemented 'Turn up your voice' election campaign.

Auckland, Auckland, NZ

Managed the development of new brand TV advertising for SkyCity Australia and SkyCity New Zealand. Part of the team that developed and implemented new gaming offering, Poker.

Sydney, New South Wales, AU

Developed and implemented acquisition programs specifically to drive uplift in customer numbers in regional and rural areas. Developed and implemented a partnership with the Royal Flying Doctor Service.Part of the team which launched IAG's Over 50's insurance product package nationally.

Panorama, South Australia, AU

Transformation of lottery programme, Bedford’s most significant fundraising initiative. Achieved the first sell out lottery in 17 years. Part of the team to develop and launch Bedford’s Big BBQ.

London, England, GB

As part of a small team developed 10 year strategic vision for Internet Banking and retail banking e-commerce.

London, England, GB

Part of the team that achieved the Lloyds TSB strategic objective of ‘one million online’ that is, one million retail banking customers using internet banking in 12 months.

London, England, GB

Managed the customer communication programme to 5 million customers impacted by the rationalisation of the post merger Lloyds and TSB branch networks.

Executive Development Program

Executive Development Program, International Business

Certificate Of Completion, Disruptive Strategy

Company Directors Course

Master Of Business Administration (Mba), Business Administration And Management, General

Chartered Institute Of Marketing Diploma

Ba Hons Marketing And Design, Marketing

Education record