Caroline Ruth Phillips Mcipd Email & Phone Number

Barnham, Gb

Coast To Capital

London, England, United Kingdom

South Central And South East

Established effective relationships with 4 managers to deliver HR strategy, advising and training on employee relations, policies, procedures, performance, absence, capability, conduct management reviews.Developed four effective area people plans, intrinsic to performance reviews and related pay processes.Achievements:• Delivered successful initiatives including Capability Performance, Wellbeing, Bookseller Development

South East

Provided LPI leadership tool coaching for General Managers, delivering performance coaching to 30 managers to raise competency and KPI results, and improve customer satisfaction.Implemented two 6 month emerging leader competency programmes to HOD level, and facilitated talent development and ensured effective succession planning.Achievements:• Integral to development of National New Leader Orientation programme, including regional delivery

Brighton, United Kingdom

Responsible for implementation of efficient HR systems and processes, delivered self-service My Workday plan for 300 staff, and established People Forum for staff engagement and focused changes.Achievements:• Successfully reduced employee churn and improved motivation by developing Line Manager people skills

Sussex And Kent

Appointed to deliver the People Strategy, embedding unit manager accountabilities and facilitating aligned outcomes for 11 stores and 700 staff, and led independent One Team Engagement Survey process.Achievements:• Created talent succession plan, and implemented talent development to identify top talent.

South East

Engaged to raise HR KPI’s, implement People Plan and Area Business Plan, establish capability objectives and leadership objectives, managing HR functions for 24 stores, 600 staff, 2 Area Managers.Achieved 2% short term absence, engagement of 90% and 85% mystery shopper targets.Achievements:• Achieved effective culture change from stock control to customer service focus through Talking Shops

Leicester

HR lead in the TUPE of 461 employees in £12m national contract gain, and achieved £125k savings through recruitment of 16 mobile Facilities Assistants, and restructure of 45 cleaning personnel.Achievements:• Ensured grievance and claim free change process through employee engagement, consultation road shows, organised helpline and wrote Question and Answer leaflet distributed to all involved personnel

Appointed to support operational performance manager restructure and business region realignment, involving a 20 manager leader competency process, and coordinated new labour control implementation.Led transition of 18 chef managers, establishing a centralised relief pool and new working practices.Integral performance management, reduced long term sick and overpayment costs, from £28k to £5k p.m. Managed 250 manager annual appraisal process, and case managed 8 tribunals, working with ACAS.Achievements:• Effectively cascaded the People MAP, delivering e-learning One Compass Welcome, and Right to Work• Supported sales rebid presentation with senior management, demonstrated HR content, retained contract

Leicester, England, United Kingdom

Integral HR consistency support provision for 12 contract awards and losses, guiding managers through large TUPE transitions and employee integration, and for 25 business contracts into HR Support Line.Provided expert advice on employee relations, disciplinary, grievance, appeals and tribunal procedures.Established, developed and implemented team and bespoke local site inductions for new contracts.Achievements:• Utilised psychometric testing and assessment centre processes to identify the right Contract Manager• Integral to team instigating and implementing internet HR System, providing policies, procedures, forms

London

Full HR responsibility for 7 high profile restaurants, alongside establishing business strategy workshops, to define, develop and implement 1 year bespoke business plans for each restaurant.Achievements:Developed and coordinated a graduate training programme, and chef apprentice central recruitment scheme to entrench a quality and people imperative within an outcome driven business strategy

South And Midlands

Regional responsibility for 22, 4 star hotels, controlling Hilton and Stakis Merger & Acquisition change processes, presented HR initiatives to senior Managers, gained buy in and agreed HR implementation.Achievements:• Led and facilitated the integration for the HR team through a business take over to enable teams to work together aligned to new processes

South

Managed and delivered learning and development programmes for supervisory and management level.Achievements:• Project managed annual 60 strong international work experience programme link with Maltese college

Wokingham

Windsor

London

London