Caroline Ruth Phillips Mcipd Email and Phone Number
I am an experienced and innovative, MCIPD Certified, HR Business Partner, with a proven track record of success fulfilling exacting requirements within highly pressurised industries. I am adept at utilising expertise in talent recognition, resourcing, engagement and development, highlighting the benefits of change to gain full stakeholder buy-in and enhance performance. I possess the ability to develop strategies and policies to enhance talent and performance within diverse personnel structures, leading to a consistently improved business performance, exceeding customer and corporate expectations.A strong pro-active leader, I provide coaching, training and mentoring to build teams, working together to achieve individual targets and service delivery objectives. I am acknowledged for establishing performance appraisal processes to identify talent, rectify training requirements and enable employees to reach their full potential. I offer documented success at attracting, selecting, appointing, inducting, managing and developing employees at a variety of levels, across multiple disciplines. Possessing exceptional communication and relationship management skills, I have the ability to build effective internal and external stakeholder networks..
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Programme FacilitatorHmpps PortsmouthBarnham, Gb
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Career CoachStep Ahead - Recruitment, Employability & Training Agency May 2022 - PresentCoast To Capital
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Restart Advisor Performance CoachIngeus Nov 2021 - Jan 2022London, England, United Kingdom -
Hr Business Partner, South East & Central: WaterstonesWaterstones Feb 2017 - Jan 2021South Central And South EastEstablished effective relationships with 4 managers to deliver HR strategy, advising and training on employee relations, policies, procedures, performance, absence, capability, conduct management reviews.Developed four effective area people plans, intrinsic to performance reviews and related pay processes.Achievements:• Delivered successful initiatives including Capability Performance, Wellbeing, Bookseller Development -
Learning & Talent Development Coach, South East (Contract): Hilton WorldwideHilton Worldwide Feb 2016 - Sep 2016South EastProvided LPI leadership tool coaching for General Managers, delivering performance coaching to 30 managers to raise competency and KPI results, and improve customer satisfaction.Implemented two 6 month emerging leader competency programmes to HOD level, and facilitated talent development and ensured effective succession planning.Achievements:• Integral to development of National New Leader Orientation programme, including regional delivery -
People & Culture Manager: Primark Stores LtdPrimark Stores Limited Sep 2014 - Apr 2015Brighton, United KingdomResponsible for implementation of efficient HR systems and processes, delivered self-service My Workday plan for 300 staff, and established People Forum for staff engagement and focused changes.Achievements:• Successfully reduced employee churn and improved motivation by developing Line Manager people skills -
Regional People Partner (Part Time): B&QB&Q Jun 2013 - Jan 2014Sussex And KentAppointed to deliver the People Strategy, embedding unit manager accountabilities and facilitating aligned outcomes for 11 stores and 700 staff, and led independent One Team Engagement Survey process.Achievements:• Created talent succession plan, and implemented talent development to identify top talent. -
Area Hr Manager: Iceland Foods LtdIceland Foods Mar 2010 - Jun 2013South EastEngaged to raise HR KPI’s, implement People Plan and Area Business Plan, establish capability objectives and leadership objectives, managing HR functions for 24 stores, 600 staff, 2 Area Managers.Achieved 2% short term absence, engagement of 90% and 85% mystery shopper targets.Achievements:• Achieved effective culture change from stock control to customer service focus through Talking Shops -
Hr Business Partner, Hr Lead National Contract: Compass Group Uk & IrelandCompass Group Feb 2009 - Oct 2009LeicesterHR lead in the TUPE of 461 employees in £12m national contract gain, and achieved £125k savings through recruitment of 16 mobile Facilities Assistants, and restructure of 45 cleaning personnel.Achievements:• Ensured grievance and claim free change process through employee engagement, consultation road shows, organised helpline and wrote Question and Answer leaflet distributed to all involved personnel -
2007 – 2009: Hr Business Partner Eurest Services, East Region: Compass Group Uk & IrelandCompass Group Oct 2007 - Feb 2009Appointed to support operational performance manager restructure and business region realignment, involving a 20 manager leader competency process, and coordinated new labour control implementation.Led transition of 18 chef managers, establishing a centralised relief pool and new working practices.Integral performance management, reduced long term sick and overpayment costs, from £28k to £5k p.m. Managed 250 manager annual appraisal process, and case managed 8 tribunals, working with ACAS.Achievements:• Effectively cascaded the People MAP, delivering e-learning One Compass Welcome, and Right to Work• Supported sales rebid presentation with senior management, demonstrated HR content, retained contract
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Hr Business Partner Ess Uk: Compass Group Uk & IrelandCompass Group May 2004 - Oct 2007Leicester, England, United KingdomIntegral HR consistency support provision for 12 contract awards and losses, guiding managers through large TUPE transitions and employee integration, and for 25 business contracts into HR Support Line.Provided expert advice on employee relations, disciplinary, grievance, appeals and tribunal procedures.Established, developed and implemented team and bespoke local site inductions for new contracts.Achievements:• Utilised psychometric testing and assessment centre processes to identify the right Contract Manager• Integral to team instigating and implementing internet HR System, providing policies, procedures, forms
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2001 – 2003: Hr Manager: Conran RestaurantsConran Restaurants Dec 2001 - Oct 2003LondonFull HR responsibility for 7 high profile restaurants, alongside establishing business strategy workshops, to define, develop and implement 1 year bespoke business plans for each restaurant.Achievements:Developed and coordinated a graduate training programme, and chef apprentice central recruitment scheme to entrench a quality and people imperative within an outcome driven business strategy -
1999 – 2001: Regional Personnel & Training Manager: Hilton HotelsHilton Feb 1999 - Nov 2001South And MidlandsRegional responsibility for 22, 4 star hotels, controlling Hilton and Stakis Merger & Acquisition change processes, presented HR initiatives to senior Managers, gained buy in and agreed HR implementation.Achievements:• Led and facilitated the integration for the HR team through a business take over to enable teams to work together aligned to new processes
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1995 – 1999: Area Trainer: Stakis HotelsStakis Hotels Ltd May 1995 - Feb 1999SouthManaged and delivered learning and development programmes for supervisory and management level.Achievements:• Project managed annual 60 strong international work experience programme link with Maltese college -
1992 – 1995: Personnel & Training Manager: Stakis St Anne’S ManorStakis Hotels Ltd Sep 1992 - May 1995Wokingham
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1991 – 1992: Assistant Manager: Greenstar HotelsGreenstar Hotels Plc Feb 1991 - Sep 1992Windsor -
1989 – 1991: Restaurant Manager: Forte HotelsForte Hotels Oct 1989 - Feb 1991London -
1988 – 1989: Graduate Trainee Manager: Metropole HotelsMetropole Hotels Jun 1988 - Oct 1989London
Caroline Ruth Phillips Mcipd Skills
Caroline Ruth Phillips Mcipd Education Details
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• Psychological Fitness Specialist 2020 • Mac – 2016; • Abnlp Master Practitioner Of Nlp • Graduate Cipd Professional Development Scheme • Higher Dip
Frequently Asked Questions about Caroline Ruth Phillips Mcipd
What company does Caroline Ruth Phillips Mcipd work for?
Caroline Ruth Phillips Mcipd works for Hmpps Portsmouth
What is Caroline Ruth Phillips Mcipd's role at the current company?
Caroline Ruth Phillips Mcipd's current role is Programme Facilitator.
What schools did Caroline Ruth Phillips Mcipd attend?
Caroline Ruth Phillips Mcipd attended • Psychological Fitness Specialist 2020 • Mac – 2016; • Abnlp Master Practitioner Of Nlp • Graduate Cipd Professional Development Scheme • Higher Dip.
What skills is Caroline Ruth Phillips Mcipd known for?
Caroline Ruth Phillips Mcipd has skills like Coaching, Personal Development, Team Building, Management Development, Emotional Intelligence, Training, Nlp, Culture Change, Psychometrics, Executive Coaching, Management, Change Management.
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