Caroline Rodrigues Email & Phone Number

Global

Responsibilities: Global Head leading Quality, Audit, Compliance and Security Management Systems at Accelya Implemented compliance programs to ensure adherence to relevant regulations and standards, ISO 9001, ISO 27001, ISO 27701, ISO 27017, ISO 27018, PCI: DSS, CiQ and ISAE 3402/SSAE 18 (SOC 1, SOC 2) resulting in a 30% reduction in compliance violations.  Led the QMS that resulted in 25% reduction in defects and improved customer satisfaction ratings.  Improved data security measures by implementing security protocols, conducting regular risk assessments, and mitigation plans to reduce quality, security, and privacy risks, while providing security training to employees.  Internal/External Audit Management: Pre-audit Planning, Audit reviews, CAPA/NCR and OFIs. Manage ongoing compliance monitoring / control activities and continuously improve them. Metrics and Dashboard Reporting: identify and work on KPIs to identify undesirable trends/ seek improvements. Support new client acquisitions, business development and existing clients Managed team of quality, security professionals. Provided coaching and training to ensure effective implementation of programs. Developed, tracked, and managed departmental expense, capital budgets and headcount projections. Report to senior management on the status of quality, security, and compliance programs. Currently implementing EMS, BCM and ITSM standards Awarded Domain Expert of the company. Member of the POSH committee, Accelya Women’s Network and Lead Mumbai for Women's ERG.

 Own the solution from recruitment, project management, design, development, test, and implementation. Ensure development meets business requirements, tested, and delivered as per development plan. Manage documentation, risks, issues, assumptions, and dependencies.  Set processes and conduct internal audits as planned. Shared audit reports with all relevant stakeholders.

Strategic leadership in the areas of Quality Control (Defect Management), QA Audits (ISO 9001:2000) and Business Process Improvement for Shaadi.com. Essayed role of Management Representative and managed Trustee certification. Responsible for training the organisation on Agile methodology and implementing Scrum. Established, documented, implemented, and maintained ISO 9001:2000 QMS. · Drove quality improvements and cost saving initiatives across all business verticals. · Actively participated in internal audits, corrective and preventive action reporting processes.· Worked on periodic customer satisfaction surveys.· Led, managed, mentored, and grew the Quality Assurance team for defect management. Developed, reviewed, and executed test plans and test cases. Analysed test results from a technical/business standpoint. · Trained and Instructed multiple Agile courses/Scrum practices to multiple groups while leading Scrum teams.

· Complete Project Management from gathering and converting Customer requirements into functional/technical specifications. Effectively controlling the project, identified risks for mitigation. · Cost analysis and completion of projects in allocated person month effort.· Created and reviewed coding standards, test plans, designs, checklists, guidelines, QC checklists, reports, time sheets and other project documents. Quality checked product prior to Customer delivery.· Planned resources and their training as per project requirements.

Job Profile: Project Management and QAResponsibilities:· Maintained and monitored Budgets, while tracking publication to release · Initiate documentation and obtain Publication Date and ISBN (CIS)· Allocated Editors. Negotiate and work out Author and Reviewer Contracts and Deadlines

Job Profile: Project Management and QAResponsibilities:· Managed teams to meet customer needs. Completed projects on schedule, within budgeted cost· Coordinated with Developers, Designers, Data Entry Operators, Translators, Vendors to complete various catalogs/assignments. Reviewed catalogs for online data· Structured, documented and quality checked relevant data to be included for catalogs prior Customer delivery. Conceptualized techniques on improving quality work· Coordinated with clients and developers, to structure tool, for better cataloging

Job Profile: QA / Project LeaderResponsibilities:· Tested and coordinated all testing activities. Involved in developing and maintaining testing site (testx.com). Program assistance in HTML and Java-script· Developed testing standard procedures. Documented advertising and meta tag indexing handbooks' · Conceptualized online promotional strategies. Promoted site, product and service and measured promotional effectiveness of online activities through log reports and site statistics

Education record

Lead Auditor, Iso 9001:2015 Standard

Certified Scrummaster, Agile Technologies

Csqa, Certified Software Quality Analyst

Internal Auditor, Iso 9001:2000 Standard

Gniit, Diploma In Software Engineering

Ba, Economics

Icse, English, Accounts, Arts