Caroline Ramsden Email & Phone Number

Wilmslow

Wilmslow, England, United Kingdom

Helping people make positive changes in their lives, such as:• Gaining a new job or promotion• Increasing confidence and self-belief• Reducing stress and anxiety• Improving quality of sleepHelping companies to improve the health, wellbeing and productivity of their workforce by providing:• HR Mental Health Toolkits• Workshops for Managers• Workshops for Staff• Individual hypnotherapy sessions as part of a workplace wellbeing programme.

Warrington, United Kingdom

• Designed and Delivered Management Development Programme• Redesigned Induction and early life onboarding experience to set new hires up for future success• Designed Future Leaders Programme including the identification of high potential future leaders• Led a project that delivered an online learning platform, engaging users in creating and curating ‘just-in-time’ content• Designed and delivered a new continuous feedback and review process, increasing the number of regular 1-1’s by 66%• Designed a behaviours and values framework, the Brookson Way• Mentored management teams through organisational change• Coached managers through remote working due to covid.• Designed an employee engagement strategy, replacing an annual employee satisfaction survey with regular feedback on key topics using Clear Review• Designed and delivered a Health and Wellbeing Strategy, reducing absence and increasing engagement.• Trained 16 internal Mental Health First Aiders

Bolton

• Designed new PDR process to replace annual appraisal with continuous conversation, working with the IT Team• Designed and launched Talent Management Process, consulting with Divisional Directors to design a fit-for-purpose approach• Designed and delivered People Management Academy to 150 managers, increasing compliance with policies and procedures and reducing risk to the business. Worked with the HR Team to address common issues.• Designed and delivered Forrest Leadership Academy to 90 Senior Managers to embed company values and increase innovation and business performance.• Maximised use of Apprenticeship Levy, attracting new apprentices into the business and training existing staff in management skills• Redesigned career pathway for Operatives to progress to site managers, which saw 4 promotions within 1 year.• Redesigned Induction Programme, including a 2-day corporate induction and role specific induction plans• Set and Managed L&D Budget, reducing spend by maximising grants and increasing in-house delivery• Developed L&D Strategy and presented to Exec Board, gaining agreement on key objectives• Designed and implemented Flexible Working Policy to improve employee engagement and wellbeing, working with the HR Team and consulting a cross section of managers

• Designed and delivered Management and Leadership Development Programmes• Introduced 360 feedback for the Senior Leadership Team, using Hay Group Leadership Styles and Climate diagnostic. Coached leaders individually on the results• Designed workshops for the newly formed Senior leadership Team, to encourage team working and improve leadership skills. Programme included Presenting to Board and Leading Change. Delivered through workshops, coaching and Action Learning Sets.• Redesigned Performance Management process, introducing an online system which increased Performance and Development Reviews from 48% to 82%• Designed and implemented talent strategy, which included adding the 9-box grid to the Performance Management Process, introducing a Graduate Programme and identifying future leaders to join the Leadership Development Programme• Procured single supplier for external training, increasing vfm and quality control• Introduced e-learning, saving £136,605 in the first 3 months and delivering the project on time and in budget with the support of an IT consultant• Supported restructures and change management initiatives, delivering workshops to prepare staff for a competitive restructure programme and supporting managers to lead through uncertainty. Led on process re-engineering to increase efficiencies and reduce headcount

Liverpool, United Kingdom

• Built a new Learning and Development Function across a Housing Association and commercial Building Company• Designed and Implemented Succession Planning, identifying and developing potential successors for key roles • Designed a progression path from Operative to Team Leader, which included an assessment process, training mentors, regular review meetings and management training. This resulted in 6 promotions in 2 years, with 2 people achieving 2 promotions within that time.• Redesigned the appraisal process and competency framework, training managers and staff• Designed and Delivered Coaching and Mentoring Programmes to support career progression• Developed Leadership and Management skills across the business through workshops, awaydays, coaching and mentoring• Introduced E-Learning into the business, reducing time lost on site• Worked with the Health and Safety Team to introduce a lone working policy and system, managing the project on time and in budget. Trained 200 staff on the new technology• Managed the Apprenticeship Programme, choosing and working with local colleges, facilitating review meetings and training mentors.• Achieved IiP gold in first assessment by leading a Staff Forum to implement improvements and engage teams across the business• Worked with the Customer Service Centre to improve their Induction Programme and internal career paths• Introduced psychometric testing to the Recruitment Process and to support Leadership Development, increasing the number of successful senior recruitment placements• Introduced Mental Health First Aiders, as a result of an increased number of customers disclosing suicidal thoughts to housing staff following the introduction of Universal Credit

Manchester, United Kingdom

• Provided consultancy services to an engineering company, involving designing people management procedures, implementing training plans and supporting management development. • Coached engineers with performance issues• Designed and implemented an Apprenticeship Programme and designed internal progression paths• Provided Business Coaching.• Consulted on a HR Transformational project at BAE Systems, working with internal staff, external consultants and a Project Management Team

• Delivered expert advice and coaching to the senior management team on all aspects of Organisational Development, Change Management and Learning and Development• Facilitated Senior Management Team Awaydays, to achieve set objectives• Managed and developed a multi-disciplined team to deliver training, psychometrics, coaching, mediation, career counselling and recruitment services to the business.• Achieved a £100,200 saving in the L&D budget through building on internal expertise and designing in-house development programmes.• Designed and managed staff surveys across the business to gauge the effectiveness of existing business practices and implement new plans to increase employee engagement. Increased employee engagement across the company from 77% to 85% in two years.• Responsible for the development, implementation and management of Change Programmes to support people during business merger and restructure, leading to 55% of people believing staff was well managed (14% higher than the average)• Designed and implemented a Talent Management Programme.• Designed and delivered a Management Development Programme, introducing 360 feedback to the business. This increased coaching as a preferred leadership style across the business from 15% to 32% and achieved a National Training Award• Consulted staff and re-designed the appraisal process, following feedback it was inconsistent and unfair. 81% of staff then said their appraisal accurately reflected their performance.

Designed and delivered 6 week Induction programme as well as ad hoc technical and soft skills training

Pgcert, Organisational Development And Change Management

Ba, French And English

Education record