Caroline Stuart-Freas Email & Phone Number

London, Gb

London, England, United Kingdom

In my role at Quickbase, I focused on enhancing customer success and experience through innovative strategies and community engagement:- Spearheaded the development of Quickbase’s one-to-many programs, employing digital tools and strategic messaging to significantly increase platform usage and adoption.- Led the flagship Customer Networks program, establishing user groups that drove remarkable growth in platform engagement and customer satisfaction.- Co-developed and led the… Show more In my role at Quickbase, I focused on enhancing customer success and experience through innovative strategies and community engagement:- Spearheaded the development of Quickbase’s one-to-many programs, employing digital tools and strategic messaging to significantly increase platform usage and adoption.- Led the flagship Customer Networks program, establishing user groups that drove remarkable growth in platform engagement and customer satisfaction.- Co-developed and led the "Unlocking Your Quickbase Success" webinar series, which attracted hundreds of participants and fostering a community of informed and engaged users.- Collaborated across functions to deliver cohesive customer experiences, driving quantifiable business value and aligning with customer objectives through strategic use of metrics Show less

London, United Kingdom

Fonteva is a membership and events management tool for member organisations and associations. It is a premier Salesforce Partner in the Salesforce App Exchange. In my role at Fonteva, I focused on deepening customer relationships and driving strategic success across the EMEA region:- Oversaw the management of Fonteva’s EMEA customer base, stewarding $5 million in annual recurring revenue by fostering strong, partnership-oriented relationships.

Washington D.C. Metro Area

Blackbaud is the world's leading provider of software and services for the non-profit/charity sector. Blackbaud offers email marketing, online advocacy, online fundraising, donor databases and many other products and services. - I lead the work with our non-profit clients using our online advocacy tools specifically. These clients are using our tools to advocate for their issues at the local, state and federal levels.- Created and led a cross-departmental team that developed client… Show more Blackbaud is the world's leading provider of software and services for the non-profit/charity sector. Blackbaud offers email marketing, online advocacy, online fundraising, donor databases and many other products and services. - I lead the work with our non-profit clients using our online advocacy tools specifically. These clients are using our tools to advocate for their issues at the local, state and federal levels.- Created and led a cross-departmental team that developed client resources including blogs, webinars, and white papers, addressed client issues, and provided critical user support.- Analyzed client account performance and recommended strategies for improving online fundraising, advocacy, and email marketing results.- Provided valuable best practices, market trends, and upgrades to the product along with critical training opportunities to improve return on investment for our clients. Show less

Washington D.C. Metro Area

Washington D.C. Metro Area

Managed a diverse client portfolio of over 100 nonprofit clients including statewide organisations, Planned Parenthood affiliates, and various charities from across the country.Convio was acquired by Blackbaud, please see the description above.

Washington D.C. Metro Area

People For the American Way is a progressive advocacy organization founded to fight right-wing extremism and defend constitutional values under attack, including free expression, religious liberty, equal justice under the law, and the right to meaningfully participate in our democracy.

Tallahassee, Florida Area