Caroline Taffary Email & Phone Number

Toulouse, Fr

Toulouse, Fr

Toulouse, Midi-Pyrénées, France

Paris

- In charge of the management of the hotel team (15 people)- Reporting to the Owner- In charge of all the recruitment and training - Monitoring all the operation teams : Housekeeping, Reception/Concierge- In charge of all the order and supplies- In charge of the works of the hotel with the complete renovation of the bathrooms (design, follow-up of the building site ...) and reception.- In charge of the guest satisfactions, quality, guest complains...- Guaranteeing a unique customer experience- Implementation of communication and marketing tools in close collaboration with the owner and the communication manager- Supervision of the e-marketing manager in the social networks (Facebook, Instagram) and online reputation sites (TripAdvisor, Google ...)- Involved in the design of the new website of the hotel (uploaded in October 2016)- Responsible for sales by implementing sales actions, press trip, sales calls,close collaboration with our travel agency partners- Management of sales and marketing tools to optimize revenues and meet targets set in terms of occupancy rate, average price,REVPAR and GOP.- Nominated in 3 categories for the "Prix villégiature" 2017 for : Best restaurant of hotel In Europe, Best atmosphere of hotel in Europe and in the Top Price : Best price of the best hotel of charm in Europe- Winner of the "Villégiature Price 2017": Best atmosphere of hotel in Europe

Région De Paris, France

- Participation in the Pre Opening Project- In charge of the management of all the housekeeping team (50 people to 70 people)- Responsible of all the cleanliness of the hotel (front and back of the house, kitchen, SPA ...)- Recruitment and training of all the housekeeping team - Monitoring all the operating teams: housekeeping, laundry and public area team- Reporting to the head office - Calculating the usage factor for housekeeping supplies- Involved in the P&L Rooms and the forecasting P&L, reporting to DOR and GM- Involved in the monthly payroll for rooms- In charge of purchasing for the departement- Development specifications with suppliers- In charge of all the uniforms (Design, supply, implementations)- Supervision of all the flower design- Forcasting and supervising all the works relating to the rooms department - In charge of the implementation and compliance of Shangri-la policies and procedures.- Involved in CSR project- Trainer on SUPEX (Supervisory Excellence)

Région De Paris , France

- Participation in the Pre Opening Project

Région De Paris, France

- Supervision of all the housekeeping team ( 70 to 100 people)- Monitoring teams operating: housekeeping / laundry / public areas / florist- Supervision of all the cleanliness in the hotel: back and front of the house- Involved in the annual work- Elaboration schedules for all teams- In charge of checking all the VIP room and the guest special requests- Involved in the Green Team Project

Région De Paris, France

- Supervision of the night housekeeping team and laundry team (15 people)- Elaboration schedules for the team- Responsible for all the turndown service- In charge of checking all the VIP rooms and guest special request- Responsible for all the middle east delegation (set up / arrival ....)

Diplôme De Gestion D'Exploitation Hôtelière

Baccalauréat Technologique Hôtellerie, Mention Bien