- Responsible for taking inbound calls and use active listening skills to understand the reason for a customer’s request and ultimately execute a one call resolution. -When necessary, dispatched emergency orders to ensure customer’s safety by submitting the correct work order according to the emergency type, collecting relevant information so technicians are fully aware of the situation, and providing safety tips to the customer for their protection. - Use all precautions to keep customer material secure to prevent identity theft while handling sensitive information during each call.- Partner with colleagues to work under high pressure when assistance is needed to maintain customer service level. - Provide an extra level of service by using active listening skills to anticipate what programs Piedmont Natural Gas offers that would benefit each customer according to their unique situation. - Make sound business decisions by using problem-solving skills to come up with the best financial resolution that would be beneficial to the customer and Piedmont Natural Gas. - Display exemplary data entry skills by keying in information accurately to lessen time on the phone and to prevent customer frustration.- Display incredible multi-tasking skills while submitting work order(s), noting each account, and keeping customers engaged to prevent dead air during a call.- Communicate with supervisor when possible to bring new ideas and suggestions to help create a more effective work environment that will be beneficial to customers and Piedmont Natural Gas.

-Distributed magazines to clients for product awareness, and to promote current and seasonal sales.-Hosted gatherings for the purpose selling and introducing Mary Kay, as well as inform guests about Mary Kay's legacy and business principles.-Interfaced with leaders for motivational needs, ideas, and mentorship by Mary Kay's principles to learn about team building for business growth. -Built a networking relationship with clients to gain their trust while enjoying time spent with each respective client. -Collected, filed, and organized client's information in a safe and secure place to keep their information private and protected. -Customized makeup looks as per request of each clients to their personal preference.-Listened in via Telephone conference from leaders to stay motivated and be inspired by ideas to drive sales and meet new clients.-Performed general clerical and administrative work to keep organized. -Took inventory and responsible for over 1,000.00 dollars worth of merchandise -Follow-up with clients and potential clients to notify them of purchases, sales, and deliveries. -Took initiative to learn, research, and test products for product awareness and knowledge to better assist clients in satisfying their skin and makeup needs.

-Partnered with Assistant Manager and Manager to create a more positive work environment by communicating on projects and daily tasks.-Partnered with Assistant Manager and Manager to help assist in security, product knowledge, sales, and over all facility needs.-Ensured and maintained all visuals and merchandising standards as established by Cooperate.-Performed customer service to ensure all guests were properly greeted and attended.-Maintained physical security standards in the store; take all precautions to avoid shrinkage and theft.-Processed shipment according to Papaya’s Handbook and standards.-Displayed merchandise on mannequin weekly to drive sales and keep merchandise rotating to manage new shipments.-Organized the store to ensure a safe shopping area for customer and to create easy access to merchandise and paperwork.-Counted registers to ensure proper amount of cash before and after store hours. -Displayed merchandise on sales floor according to Papaya’s handbook.-Provided constructive feedback to team members when observing them for professional and personal growth through Area Of Excellence (AOE) and execution and floor supervision that will help contribute to business sales goals.-Interfaced with all levels of management and associates in a manner that promotes learning and mutual respect.-Trained and held team members accountable for brand standards.-Responsible for merchandise and equipment valued at $200,000.00.-Remained open to innovative and creative challenges.