Caroline Tjong Email & Phone Number

San Francisco Bay Area

• Led the planning and execution of multiple events with an attendance of up to 5,000 attendees.• Working towards the broad goal of putting on successful projects and events.• Research, review, secure, and manage logistics and resources, including venue selections, vendor management, creative and marketing creations, registration, on-site management, and other event logistics for multiple events (in-person and hybrid events) effectively in regard to budgets, goals, and deadlines. • Support the planning, production, and execution of brand experiences in a variety of industries.• Collaborated with cross-functional teams, including sales and creative, to ensure that the events aligned with client needs and objectives.• Manage the digital platform for event registration and website needs.• Support the development of the on-site registration process.• Accountable for the profit and loss of an event and manage the budget throughout the event. • Manage multiple inboxes, customer service and VIP Liaison.

San Francisco, California

• Work closely across multiple teams to secure domestic and international travel logistics for events and conferences with up to 7,000 attendees • Manage & coordinate multiple events and project simultaneously effectively in regards to budgets, goals and deadlines (up to 8 projects and events per month, with budget totaling $15M annually) • Accountable for profit and loss of an event and manage the budget throughout the event • Manage multiple inboxes, customer service and VIP Liaison

San Francisco, California

• Greets, check in and settle guest’s account (155 guest rooms) • Concierge and Customer service; provide local attraction and information and ensure all guest have incredible experience during their stay • Problem-solved in person, via telephone and email and maintained a positive and friendly behavior throughout interactions • Performed administrative tasks including billing and record keeping • Night Auditor; ensure all arrivals integrated to Opera PMS and check all notes and request has been inputted to system, working on daily room and account billing

San Francisco, California

• Arrange meetings and events logistics for both domestic and international corporate clients • Contact suppliers and negotiate the budgets• Leading local and domestic tour group for domestic and international tourist

Head Office

• Continuously upgrade walk-in or first-timer guests into regular loyal customer by providing complete information, product consultation and performing best hospitality during dealing process.Analyze market tendencies and customer selection, report to the manager to quote expected tour program. Consistently attain & exceed 125-150% each quarter year sales goals by selling incentive & series product. Customize and present 20+ incentive inquiry per year for pitching purpose resulted in periodic departure. Compile & review documents & arrange appointment schedules for successful visa applications. • Train & supervise 2-4 interns/period & staff in probation for data entry, product knowledge and customer handling in order to prepare them to work individually.• Collaborate within Europe Team of 10 and work synergistically with other division to serve averagely 80-200 pax during low season and up to 3000 customers every peak season. • Guide domestic (Bali) & international (Asia, Australia & US) travel up-to-15-days tour program for up to 40 pax per group by delivering information related to objects, managing daily itineraries, troubleshooting on-site to ensure smooth trip and minimize complaints.• Top 3 Sales (2014, 2015, 2016)

Kuala Lumpur, Malaysia

Accommodation Coordinator Staff for Global Peace Festival Malaysia

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Tourism, Tourism And Travel Services Management

Activities and Societies: Liaison Officer, Part Time Tour Leader, Social Volunteer Staff for Global Peace FundationTuition Scholarship.

Tourism

Activities and Societies: Student Council, Student Consultative AssemblyGuide at Mekarsari for Kindergarten Student (2008), Guide for Old.