Caroline Tjong Email & Phone Number

San Francisco Bay Area

• Led the planning and execution of multiple events with an attendance of up to 5,000 attendees.
• Working towards the broad goal of putting on successful projects and events.
• Research, review, secure, and manage logistics and resources, including venue selections, vendor management, creative and marketing creations, registration, on-site management, and other event logistics for multiple.
• Support the planning, production, and execution of brand experiences in a variety of industries.
• Collaborated with cross-functional teams, including sales and creative, to ensure that the events aligned with client needs and objectives.
• Manage the digital platform for event registration and website needs.

San Francisco, California

• Work closely across multiple teams to secure domestic and international travel logistics for events and conferences with up to 7,000 attendees
• Manage & coordinate multiple events and project simultaneously effectively in regards to budgets, goals and deadlines (up to 8 projects and events per month, with budget totaling $15M annually)
• Accountable for profit and loss of an event and manage the budget throughout the event
• Manage multiple inboxes, customer service and VIP Liaison

San Francisco, California

• Greets, check in and settle guest’s account (155 guest rooms)
• Concierge and Customer service; provide local attraction and information and ensure all guest have incredible experience during their stay
• Problem-solved in person, via telephone and email and maintained a positive and friendly behavior throughout interactions
• Performed administrative tasks including billing and record keeping
• Night Auditor; ensure all arrivals integrated to Opera PMS and check all notes and request has been inputted to system, working on daily room and account billing

San Francisco, California

• Arrange meetings and events logistics for both domestic and international corporate clients
• Contact suppliers and negotiate the budgets
• Leading local and domestic tour group for domestic and international tourist

Head Office

• Continuously upgrade walk-in or first-timer guests into regular loyal customer by providing complete information, product consultation and performing best hospitality during dealing process.Analyze market tendencies.
• Train & supervise 2-4 interns/period & staff in probation for data entry, product knowledge and customer handling in order to prepare them to work individually.
• Collaborate within Europe Team of 10 and work synergistically with other division to serve averagely 80-200 pax during low season and up to 3000 customers every peak season.
• Guide domestic (Bali) & international (Asia, Australia & US) travel up-to-15-days tour program for up to 40 pax per group by delivering information related to objects, managing daily itineraries, troubleshooting.
• Top 3 Sales (2014, 2015, 2016)

Kuala Lumpur, Malaysia

Accommodation Coordinator Staff for Global Peace Festival Malaysia

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Bachelor Of Tourism, Tourism And Travel Services Management

Activities and Societies: Liaison Officer, Part Time Tour Leader, Social Volunteer Staff for Global Peace FundationTuition Scholarship.

Tourism

Activities and Societies: Student Council, Student Consultative AssemblyGuide at Mekarsari for Kindergarten Student (2008), Guide for Old.