Caroline Nealey Email & Phone Number

Kirkland, Wa, Us

Bellevue, Washington, United States

Bellevue, Washington, United States

Bellevue, Washington

Bellevue

I run the University program for Auth0 allowing employees, partners and customers learn about identity, Auth0 and many other concepts to assist them in the day to day.

Bellevue, Wa

Bellevue, Washington

• Designs, develops and executes across 20 different multi-level learning programs, trainings and curricula ranging from new hire onboarding, career development, e-learning courses, in-person education, leadership, and team building.• Creates on-going education program with a course catalog of 60+ courses for employees to choose from to meet required quarterly education expectations. • Transformed an in-person training into an e-learning program with a more robust curriculum resulting… Show more • Designs, develops and executes across 20 different multi-level learning programs, trainings and curricula ranging from new hire onboarding, career development, e-learning courses, in-person education, leadership, and team building.• Creates on-going education program with a course catalog of 60+ courses for employees to choose from to meet required quarterly education expectations. • Transformed an in-person training into an e-learning program with a more robust curriculum resulting in an increase of effectiveness of new hires by 35% within the first three months and time spent learning in half from 6 weeks to 3 weeks.• Creates earning programs for 7 roles to increase retention and advance education in fields of interest. This agile program moves with the employee through technical, soft skills, and methodology trainings over the course of 4 years even as they add applications, skill sets or areas of interest. This allowed managers to have more dynamic reviews with employees.• Works with mid and upper management, products and engineering, customer engineering, the field and other teams to identify gaps and new concepts to educate the field on by role. • Produces and implements a two-day in-person mid-management, director, and VP training on leadership, trust, and communication.• Creates a multi-level certification program for internal employees and partners after their first year with Apptio. This program includes videos, documentation, simulation training, games, and exams allowing for continuing education between onboarding and ongoing education.• Develops and executes a one week in-person training for new hires run quarterly focusing on the customer experience from a delivery perspective. This involves data analytics, customer education, methodology and soft skill implementation as well as team work. Show less

Cary, North Carolina

• Managed teams of consultants to design and implement custom solutions for larger clients to enable IT cost transparency across verticals. Resulting deliverables are also used to compare cost between departments and against benchmarks., which provide different views into IT spend, • Worked with client resources to gather requirements which were aggregated and translated into a functional design plan that met the clients’ needs of providing valuable and timely reporting• Configure… Show more • Managed teams of consultants to design and implement custom solutions for larger clients to enable IT cost transparency across verticals. Resulting deliverables are also used to compare cost between departments and against benchmarks., which provide different views into IT spend, • Worked with client resources to gather requirements which were aggregated and translated into a functional design plan that met the clients’ needs of providing valuable and timely reporting• Configure, test, and document reporting dashboards, reports, and underlying data models to meet functional design specs• Worked with the product organization to provide internal and client feedback to help improve future releases of the product• Worked with internal content team to improve product documentation and templates to reiterate best practices that manifest themselves during the project life cycle Show less

Chapel Hill, Nc

• Last point of escalation for team members and customers in Transportation Fleet Maintenance software• Managed the case queue and education roadmap for each of the tier 1 support analysts• Collaborated with team members and developers to respond to users inquiries within the customer specific SLA• Developed and delivered internal training for new and existing employees through weekly Lunch & Learns, shadowing program and in-person training.

Raleigh-Durham, North Carolina Area

• Analyzed business operations including interface with various systems from data validation through reporting.• Performed end to end customer software implementations covering utility billing, fixed assets, and financials• Trained and supported users on all billing processes, end of month financial reporting, meter readings, business analyst reviews and data conversions.• Introduced and created an onboarding process for all new employees.

Studied accounting and valuable member of Alpha Kappa Psi and Club Field Hockey.

Learned customer service techniques through conversing with and educating the public on a new hydrating energy drink.Enhanced public speaking techniques and organization skills.Organized multiple people to get the job done to the fullest extent.Brand Development.

Portland, Me

• Helped with Showings and Closings• Research and technology development (i.e. websites and templates)

Research and technology development (i.e. websites and templates); Enhanced Basic Data Entry SkillsAnswering phonesChecked technology for errors and performed basic fixes on projectors, VHS, DVD players

Sales and Marketing for local franchiseEnhanced merchandise displaysApplied different customer service techniques Learned basic data entry