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@rooftopgroup.org
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Caroline Troughton is listed as Administration Manager based in Gloucester, England, United Kingdom. AeroLeads shows a work email signal at rooftopgroup.org and a matched LinkedIn profile for Caroline Troughton.
Caroline Troughton previously worked as Administration Manager at Smh Fleet Solutions Limited and Team Administrator at Rooftop Housing Group. Caroline Troughton studied at Winifred Cullis Secondary School.
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Experienced Office Manager with a background in driving change and implementing improvements. Skilled in managing, developing and mentoring teams to achieve their full potential and business objectives. Excellent organisation skills with an eye for detail and the ability to problem solve. I have enthusiasm, commitment, loyalty, good communication skills and business improvement experience.KEY ACHIEVEMENTSReviewed and implemented new processes in Parts Department to improve efficiency and stock control. Process mapped historic processes and implemented lean systems to deliver significant efficiencies in recording and requesting repairs to housing stock. Identified errors and waste in the Contract Management database and other processes and proposed corrections and improvements to make the process more efficient.Combined disparate administration teams to deliver efficiency savings.Implemented an Electronic Document Management system to replace paper based archives resulting in reduced accommodation costs and improved efficiency which was corporately recognised at the annual Staff Event.Project led the introduction of remote electronic working for an out station to provide a streamlined cost effective service.Project led the implementation of electronic based systems to replace historic paper based processes to deliver efficiency and cost savings.Delivered an increase in performance from 35% to 85% through the implementation of new efficient administrative processes that resulted in cost and efficiency savings.Member of a Change Management team that delivered change across the business.Facilitated meetings with colleagues across the business to inform, motivate and deliver change.
Listed skills include Microsoft Office, Management, Microsoft Excel, Microsoft Word, and 16 others.
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Gloucester
Maintaining service levels, running and analysing reports to ensure KPI targets are met and producing relevant reports;Reviewing day to day processes to drive change and improvement that will benefit operational areas and improve the service to customers;Ensure new processes are implemented, documented and tested; andImprove and maintain strong employee relations.
St Mary'S House, Gloucester
My responsibilities include providing an efficient and effective administrative service to the Support and Care Directorate; providing accurate data on Rooftop’s contracts to meet agreed performance outcomes; and supporting the organisations wider service delivery, including oversight of sub-contractors, health and safety reporting, cash banking and responsibility for procurement.
Stonehouse, Gloucesterhsire Uk
Managed the Sales Order Processing Department to maintain targets.Developed and reviewed business processes to improve efficiency and reduce costs
Gloucester, United Kingdom
Provided leadership for a team of 10 colleagues that delivered business support to 5 service areas within the authority. Monitored quality of service delivery against agreed targets.Led regular 1:1 meetings, team meetings and quarterly appraisals to ensure the team were aligned with corporate objectives and the change programme. Led continual business improvement of the service using BE:ST Beyond Excellence Systems Thinking. Identified efficient ways of working that could be… Show more Provided leadership for a team of 10 colleagues that delivered business support to 5 service areas within the authority. Monitored quality of service delivery against agreed targets.Led regular 1:1 meetings, team meetings and quarterly appraisals to ensure the team were aligned with corporate objectives and the change programme. Led continual business improvement of the service using BE:ST Beyond Excellence Systems Thinking. Identified efficient ways of working that could be introduced into many areas of the authority.Led and developed the administration team to deliver efficient, high quality customer focused administrative support within the Development Control Team.Monitored quality of service delivery against SMART targets.Provided continual business improvement using Lean Systems Thinking.Organised and contributed to meetings that resulted in a streamlined customer focused process. Supported trainee staff Delivered personalised technical administration support for the Architects Team to ensure the smooth operation of the service.Provided business improvement using Business Process Re-engineering to deliver improved efficiency.Led the implementation of digitised drawings that resulted in cost savings Show less
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Caroline Troughton is listed as Administration Manager.
AeroLeads has found 1 work email signal at @rooftopgroup.org for Caroline Troughton.
Caroline Troughton is based in Gloucester, England, United Kingdom.
Caroline Troughton has worked for Smh Fleet Solutions Limited, Rooftop Housing Group, Wellspect Healthcare, and Gloucester City Council.
You can use AeroLeads to view verified contact signals for Caroline Troughton, including work email, phone, and LinkedIn data when available.
Caroline Troughton studied at Winifred Cullis Secondary School.
Caroline Troughton is listed with skills including Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Powerpoint, Change Management, and Leadership.
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