Caroline Troup Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

* Facilitate engaging and effective technical and soft skills training for internal and external customers.* Analyse, design, deliver and evaluate learning solutions that mitigate risk, support strategic direction and enhance people capability* Work in partnership with key stakeholders to discuss, prioritise and implement ad hoc training requirements* Develop and maintain the Learning Management System, proactively promoting e-learning solutions* Ensure learning and development materials are kept up to date with legislative, client and organisational changes*Assess the effectiveness of training via feedback and evaluation

Melbourne, Australia

* Analyse, design,deliver and evaluate learning solutions.* Engage key stakeholders* Identify opportunities for learning solutions

- Facilitate face to face training - Design training, from unit outlines to daily session plans- Liaise with stakeholders to determine training needs- Design electronic learning modules using Articulate Storyline

- Subject Matter Expert- Coaching staff- Workflow management- Liaise with the trustees to implement procedural changes- Quality checking

- Subject Matter Expert- Dealt with members and employers via escalations/complaints- Implement procedural changes to enhance customer service- Coaching of staff- Account investigations

Melbourne, Australia

Victoria, Australia

- Roster creation- Stock control- met finacial requirements- managed up to 100 staff- Coaching and training

Certificate Iv, Training And Assessment, Tae40110 Certificate Iv In Training And Assessment Intensive

TAEDES401A - Design and develop learning programs (2 groups) TAEDES402A - Use training packages and accredited courses to meet client.

Bachelor Of Business, Marketing

Bachelor of Business, majoring in Marketing. Minor is in Economics.