Caroline Umali Email & Phone Number

London, GB

London, England, United Kingdom

London, United Kingdom

• Partnering with the sales organisation to win new client business and recommend professional service offerings to suit business objectives
• Collaborating with the Customer Economic Buyer and technical teams to understand requirements for each project, determine the best approach and activities, estimate work effort and pricing, and capture these needs in a.
• Overseeing all program activities and projects for high profile groups including LG Electronics, Philip Morris, LVMH Group, Johnson & Johnson, Bayer Group, GlaxoSmithKline, Kimberly Clark, Coty and Estée Lauder
• Involved in onboarding process improvements with the leadership team, with the aim of reducing time to value for clients

London, United Kingdom

• Six-month interim role following organisational restructure
• Drove cross functional alignment with Pre-sales, Sales, and Account Management teams to improve customer journey experience
• Managed an offshore team of 2 junior project managers, and coached and mentored peers within the direct project management team
• Lead weekly team meetings across the Paris and London offices with focus on internal announcements, a review of project portfolios and organised support for upcoming project launches

London, United Kingdom

• Facilitated daily stand up meetings across the technical services team, to prioritise and coordinate activities over the entire EMEA project portfolio
• Selected as a Subject Matter Expert for the Curations and Sampling solutions in EMEA, responsible for building out the implementation process, promoting new features, and providing feedback to the product team
• Simultaneously managed multiple projects, coordinated client and internal project teams; and acted as a consultant during the deployment process.
• Managed a portfolio of 20-30 projects spanning across the retail, fashion, manufacturing and financial services industries, with client total contract values ranging from $450k - $3m across the EMEA region

London, United Kingdom

• Responsible for managing and delivering Saas implementations of varying scale and complexity, both cross-regionally and locally.
• Coordinated activities with parties including technical agencies, brand managers, and ecommerce managers

London, United Kingdom

• Provided technical expertise in integrating SaaS products to client websites
• Managed the technical deployment of the Bazaarvoice solutions across project portfolio
• Maintained client technical relationships during the implementation process.
• Conducted formal testing, troubleshooting, and QA for implementationsAchievements:
• Successfully integrated SaaS solutions for client base including Next, Wilkos, Liz Earle, Asics and American Express
• Created internal tools and documentation for use by the technical services and sales teams

London, United Kingdom

• Lead a team of client side developers in building the user interface for websites across the Haymarket Publishing group
• Lead team members in site builds, to ensure that the goals/objectives of projects are achieved within the time frames and budget
• Conducted performance appraisals, and mentoring team members to define professional goals and improvements in their rolesAchievements:
• Created documentation for team work standards and guidelines
• Worked with the development teams to transform the development approach by defining an agile project management process across all projects

London, United Kingdom

Played a collaborative part in building the user interface for the business publication websites across the company. Part of a team of UI developers which used technologies such as XSLT, JQuery, CSS, XHTML, Javascript and elements of Coldfusion to build new websites and improve existing ones.Provided maintainance and support work for publisher websites.

London, United Kingdom

This role primarily involved the use and application of XHTML/HTML, CSS, unobtrusive Javascript, JQuery, and XSL for the purpose of removing old coding practices, and modernising/future proofing the front end development of QVCUK.com. Projects in this role included the removal of framesets and table based layouts across the entire website; research on.

London, United Kingdom

Technologies used included XHTML/HTML, CSS, XSL/XML, and JSP.

Bachelor Of Science (Hons), Combined: Business Admin & Computer Science, (2I)

Master Of Arts, Hypermedia Studies