Lead and co designer of the Inclusive Employment Journey resource for the Bus & Coach industry www.the-iej.org.uk Design & delivery of a leadership programme for operational managers & department heads for a large multi-sited company; maximising leadership skills, how prioritisation underpins strong performance, building and supporting a psychologically safe work culture, building on personal strengths to support successful delivery of the business plan. Design & delivery of an Equality, Diversity & Inclusion workshop supporting union officials, supervisors, managers and directors; to increase awareness, facilitate open safe discussion, to consider the impact of language and behaviour on others, to help provide an inclusive workplace culture. Mentor for Women in Transport Advanced Mentoring programme A Coach for the Oxford International Primary Care Leadership programme.Design and delivery of Fatigue Management awareness workshops for the 10 London Bus Companies, on behalf of TfL; raising awareness of the safety implications, how to spot signs of fatigue, encouraging empathy towards others, thinking about ways of working and the potential to cause/ increase fatigue, the link to personal wellbeing and taking personal responsibility. Further examples of client assignments include:*Carried out a review of learning and development provision, made recommendations to the SMT that were adopted, to ensure inclusivity and improve key measurable outcomes for transport operations in Scotland. Conducted a similar review for a bus company in NW England. * Provided assessment centre recruitment activities for a financial services provider in Manchester to increase the potential talent pool, to ensure inclusive selection processes which led to improved retention rates and overall performance results. * Facilitated the design, delivery and stakeholder management for a two day bus driver customer service skills workshop "Hello London" on behalf of TfL.

My role provided direction to maximise organisational performance and achieve operational excellence. I led a multi-disciplinary HR team of 14 as well as a team of instructors and trainers, across the HR and training function and I managed a budget of £2M. I am proud that I built and maintained collaborative relationships at business unit and companywide level for pay negotiations, monthly review meetings and performance reviews. I also led succession planning and talent management initiatives and ran training workshops to meet future organisational needs. I have designed and executed training programmes for graduate trainees.The senior management team valued that I directed end to end human resource operation, providing solutions to ensure compliance with company values, policies and procedures as well as HR best practice and legislative requirements. Key contributions: * Drafted and delivered transformational management development days to over 100 managers* Co-ordinated with Director and senior management team of 13 providing excellent consultancy services for process improvement * Researched, tendered for and introduced ATS increasing recruitment efficiency and accuracy; moved business to 90% online process redeploying one member of staff and reducing advertising spend by £30K* Reduced ET cases by conducting process review, identifying areas for improvement and performing corrective actions that resulted in savings of £50K+

My role focused on analysing business needs and completing all documents required for the Invitation to Tender bid process in line with organisational standards to produce highly attractive bids. We created individual contract bids in conjunction with network schedulers and finance colleagues. My team introduced and deployed four different types of contract operation for the Olympic and Paralympic games. I recruited a team of drivers, engineers, supervisors and managers from across the UK operation to work on the programme and identified skills gaps and executed training programmes for each group of staff.Key contributions:* Led multi million pound Arriva UK programme from inception to completion within agreed timeframe and budget* Directed a team of 15 managers and supervisors and over 1000 drivers for three bus and one coach contract* Fostered strong relationships with local, national and international stakeholders including LOCOG, TfL, Trade Unions and marketing teams.

Played a key role in contract bid management process with focus on maximising profits and protecting the company's interests, building and maintaining strong links with regulatory bodies and company shareholders. I co-authored and and delivered management development programmes that embedded brand values and empowered managers to lead high performing teams.Key contributions:* Simplified core process by encouraging use of technology, revising control room design and developing real time information system that significantly improved operational efficiency* Worked to reduce the communication gap between departments by introducing a bespoke website and LCDs into all sites carrying items of local interest as well as company news.

Managed the operational and engineering departments across 3 sites, 1000 staff and 200 buses. Delivered financial performance of circa £90m revenue. Led route management team to maximise contract revenue through resource efficiencies, employee engagement & training programmes.