Caroline Ward-Nesbit Email & Phone Number

Thomaston, Me

Augusta, Maine, United States

Built and maintain intranet as a communication system and knowledge base for hotel staff using Igloo SoftwareWrite training documents for front desk and housekeepingReconcile reservations and commissions from third-party travel agents with hotel recordsSchedule adequate front desk coverage to balance both guest services needs and to keep payroll within budgetArrange special group accommodations for weddings, sports teams and various business clientsPersonally handle reservations and special accommodation needs for highest-paying guests Negotiate special rates for business clientsBuilt and maintain a maintenance records system for the property Handle accounts receivable, including past due collections as necessaryOn call as Manager on Duty to handle guest satisfaction issues, maintenance, security and technical supportNegotiate interdepartmental communications with management team, front desk, housekeeping and maintenance

Augusta, Maine, United States

Handled cash and credit card transactionsChecked guests in and outMade reservations with speed and accuracyDealt with guest issues with efficiency and professionalismMaintained guest confidentiality

South Hadley, Massachusetts, United States

Team-taught organic chemistry workshops with two or three other tutors for 15-30 studentsWrote workshop lesson plans weekly in coordination with course professorsWrote and administered practice exams Mentored students by providing internship and coursework adviceMaintained student and professor confidentiality

Westbrook, Maine, United States

Tested biological samples with ELISA technologyMaintained sample databaseQualified new products

South Hadley, Massachusetts, United States

Updated the College’s website using RedDot Content Management System, HTML and Macromedia Dreamweaver MX

Lewiston/Auburn, Maine Area

Co-organized and conducted a summer-long book inventory projectUpdated book and patron records using Millennium library softwareCatalogued and shelved books, periodicals and mediaAssisted students with library research

Lewiston/Auburn, Maine Area

Tutored students in basic math, algebra, pre-calculus, statistics, physics, general and organic chemistry

Lewiston/Auburn, Maine Area

Conducted literature search on impact of class size on students’ performanceCo-wrote and organized survey of CMCC students and faculty on impact of class sizeResponsible for tracking and analyzing survey resultsContinued office assistant duties

Lewiston/Auburn, Maine Area

Responsible for photocopying, filing, faxing, and general office managementHandled confidential student information as neededServed on the search committee for a full-time Humanities instructorAssisted Steering Committee members at the 2002 Two-Year College Association (TYCA) Regional Conference in Portland, Maine

Bachelor Of Arts (B.A.), Chemistry, 3.775/4.000

Activities and Societies: Web Designer, Chemistry Club, Mount Holyoke College, October 2005 – May 2007, Society of Art Goddesses, Mount.

Associate Of Arts (A.A.), Liberal Studies, Concentration In Math & Science, 4.00/4.00

Activities and Societies: Student Senate, President October 2004 – May 2005, Representative Spring 2003 and Spring 2004 Alpha Phi Xi.

Applied Chemistry

Semester abroad in Cork, Ireland as a George J. Mitchell Peace Scholar. National Certificate in Science level for Applied Chemistry.