Caroline Washington Email & Phone Number

New York, New York, Us

Freelance portrait, event, and nightlife photography.Clients: Rose Gold Presents, Grid Dating, Spanierman Modern Art Gallery, Label NYC, Mr. Purple, Rubulad Brooklyn

New York, Ny, Us

Effectively led clients through project lifecycles, shaping expectations, defining project scopes, and optimizing schedules and resources to consistently exceed client needs.Increased efficiency by facilitating company-wide migration from Wrike to JIRA, strengthening relationships with stakeholders and internal teams.Led ticket intake, scheduling, and backlog management to meet deadlines and client expectations for Design, Analytics, Engineering, and QA teams.Improved client experience by managing tickets for 6 squads, ensuring smooth cross-functional collaboration on 200+ incoming daily JIRA stories.Defined, analyzed, and implemented strategic product-enhancing processes across Product, Design, Finance, Implementation, and Customer Success.Triaged incoming client support tickets to address critical product issues and deliver prompt resolutions.Constructed highly detailed JIRA foundation of 110 issue templates, 33 dashboards, 15 projects, 6 workflows, 77 custom fields, and 28 automations.

New York, Ny, Us

Boosted productivity and stakeholder satisfaction, amplifying company impact in Marketing & Advertising Technology industry.Reduced request turnaround time via triaging incoming support, feasibility, and client requests for Campaign Integration, Product Integrity (QA Testing), Analytics, Tech Solutions, Product, and Brand Design teams.Balanced enterprise buyer feedback with product requests from upper management, C-Suite members, and individual contributors.

Atlanta, Georgia, Us

Completed Professional Scrum Master (PSM I) certification on June 17, 2021.Built collaborative and adaptive teams by coaching engineers in Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective meetings.Improved client relationship with Aveanna Healthcare during implementation of Scrum practices across 5 teams of developers.

Clinton, New York , Us

Gallery hosted, led 20+ tours of permanent and 6 seasonal exhibits. Created and planned 6 digital events for Wellin Kids and K-12 programming. Managed creative activities for special tours and patrons.

Newark, New Jersey, Us

Improved company productivity and prospects via Agile processes and content marketing outreach. Scrum: Led daily standups, organized team members’ sprint plans and goals, groomed backlog with CEO, and managed burndown chart throughout each sprint.Marketing: Managed social channels for prospects, clients, and channel partners.

Clinton, New York, Us

Petitioned administration, organized documents and launched Hamilton’s new culture and style yearly print and monthly online publication to represent changing artistic interests of a diverse student population. Collaborated with 20+ local organizations and 50+ student contributors. Managed operations and media, wrote reviews, and took photographs.

Managed marketing and communications to 33k+ follower base. Redesigned and updated website. Designed social media posts and flyers. Coordinated with 100+ community business partners and artists to promote events and networking opportunities. Managed Cleveland Artist Registry database and recruited 50+ new local artists. Provided day-of support and distributed information for events.

Launched 5 gallery opening events. Hosted and led tours for a novel concept art gallery with permanent and rotating exhibitions in newly renovated live/work residences in Cleveland. Assisted in managing artist selection process for upcoming exhibitions. Researched and organized 20+ artist portfolios and collections. Designed Facebook events, social media and posters for 3k+ follower base.

Bachelor Of Arts - Ba, Cinema And Media Studies Major, Digital Arts Minor

Education record

Film/Cinema/Video Studies

Education record