Vivacious "road warrior" delivering communication courses across the country as part of the Internal Facilitation Team.

HPE merged with Micro Focus as of Sept 1, 2017. Subsequently, our department was dissolved.Drive production and employee satisfaction through targeted learning initiatives and continuous engagement.* Consult with fellow members of leadership team to identify performance gaps within the business development teams. * Develop and deliver training to provide measurable results. * Advise on candidates during hiring process and conduct new hire training. * Curriculum development and centralization of training content.* Analyze production reports to hone in on learning opportunities.

Consulted clients to develop robust learning experiences incorporating real world examples, just-in-time training and other performance support tools. These efforts resulted in a dramatic increase in associate satisfaction with the tools and training available to them.Accomplishments* Assessed training needs on a continuous basis for 200+ Insurance Services Group sales and service associates* Developed/Delivered “The Perfect Call” a 3-day training program to 100 sales associates* Reduced onboarding of new hires from 5 weeks to 3 weeks through content redevelopmentFacilitation • Conducted training programs in accordance with developed curriculums in a classroom setting. • Provided one-on-one training of individuals on the production floor. • Development of training programs (develop samples, slides, aids, etc.) • Evaluated training candidate’s ability to demonstrate skills taught during training programs. Program Support and Maintenance Developed programs that align to business priorities by: • Participating in needs assessments. • Identifying content and learning materials to develop programs that align to client specifications. • Requesting updates to training to the appropriate person with appropriate deadlines. • Making necessary changes to lesson plans to improve training for the next time. • Developing tools (lesson plans, job aids, PowerPoint) and implementing by due date using the most effective software. Process Management • Coordinated class schedules with appropriate parties. • Ordered supplies for classes prior to start date. • Ensured classroom equipment is tested and working properly prior to class start date. • Maintained training records to include all attendance and system issues. • Recorded all test scores within one week of class completion.

Responsible for sourcing potential candidates for the 3 roles within Med Travelers (Scheduler, Marketer, Recruiter) • Conducted thorough interview process beginning with initial phone screen• Positioned best candidates to be presented to hiring managers• Conducted pre-offer testing• Negotiated pay rate and presented offers• Target of 4 hires per week with required phone time and number of dials per day/week