Caroline Wyly Email & Phone Number

KZN South Africa

• I assist companies and executives, across multiple industries, with developing their online presence to expedite social selling and B2B (Business to Business) growth. This has given me the opportunity to leverage my 30.
• B2B Lead Generation
• Sales and Marketing Strategy
• Brand Advocacy
• Social Selling
• LinkedIn Optimisation

Durban Area, South Africa

• Chapter Manager for the EO Accelerator Program in Durban and responsible for starting up and running the Chapter.
• Liaise and communicate with all members and Board on Events and Learning Days
• Arrange speakers and panelists for all Learning Days and Events
• Co-ordinate and plan Events for the Chapter for the Year
• Marketing and Public Relations for the Program
• Responsible for Social Media for the Chapter

Durban, KwaZulu-Natal, South Africa

• Growing and managing existing client base for BI requirements
• Managing relationships with Vendors
• Managing relevant relationships and inter-company communications with Keyrus International
• Leverage products and services within the Keyrus Group
• Targeting and breaking into new accounts for the Magic Orange Cost Transparency solution
• Gained access and an audience with decision makers and stake holders in new accounts including ABSA, Standard Bank, Ashburton Investments, Grindrod, Deloitte and Touche.

Durban Area, South Africa

• Managing and Restructuring of the IT Department (+/- 10 employees)
• Writing the RFP and managing the outsource of Coracall’s IT Department to a 3rd party, including contract, skills requirement, job descriptions, price negotiations
• Negotiations and liaison with suppliers and vendors
• Responsible for IT Strategy in relation to the Contact Centre
• IT representative for the Opsco which includes budget requirements and decision making on solutions and vendors
• Responsible for compliancy including PCI and Ofcom (regulator)

Johannesburg Metropolitan Area

• Business Development, Service Delivery and day-to-day operational management of various strategic clients. Main focus on the Call Centre Industry and BPO's. I was initially employed by Intuate to manage the Edcon.
• I was the Account Manager for one of the largest Contact Centre's in South Africa and was intricately involved in this Clients' day-to-day operations. The Client grew from 40 seats to 2000 whilst I was managing the.
• Responsible for handling day-to-day operations.
• Engaged with the Client from a business and technical perspective to enable the growth of their business and to ensure that we were the primary incumbent.
• Sold and managed the implementation of the first predictive dialer.
• Responsible for growth in the account to the 2000 seat Contact Centre capacity.

Strategic Business Development and Solution Sales in the application space.

Solution and consultative selling to level "C" Executives. Streamlining processes through the implementation of application montioring tools. This incorporated Quality, Pre-production and Production.