Caroline Z. Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

Columbus, Ohio, United States

-Managed and was the direct report for a team of 12 employees at a Health & Wellness Spa in downtown Columbus, OH-Ran all company HR including payroll, HR policies and company interventions-Provided on-site employee and business management 5 days a week, including nights and weekends-Managed all time requests off, shift schedule, employee reviews-Prepared and executed all monthly and quarterly team meetings-Led and managed all cleaning and maintenance tasks that are completely daily-Recruited and interviewed all potential candidates in the hiring process-Conducted all on-boarding and training protocol for all new hires-Handled employee termination or resignations-Performed daily and weekly spa equipment checks and upkeep-Oversaw all customer services relations, scheduling, memberships, & sales-Provided top tier customer service for an excellent experience-Assisted in business marketing, promotions & special events-Wrote a 65-page HR manual for company policies, SOP’s, and employee training manual for the company

Columbus, Ohio

-Managed our biggest web store programs for our high profile clients. -Processed web orders and purchase orders to insure a 98% fill rate.-Responded to 100% of customer inquiries, service calls, chat inquiries and order status. -Implemented a new training program by leading, on-boarding and training all new hires for web operations.-Main point of contact with our out-sourcing vendors and our customers.-Leaded the department as main point of contact between our team and upper management.

Columbus, Ohio Area

-Executive Assistant to the CEO, President, and Executive Director's at Leaderpromos.-Assist the executive team in highly important and confidential tasks such as planning travel, scheduling meetings, taking calls, assisting in vendor relations and customer service-Main point of contact between the CEO and our clients, vendors, executive board and employees.-Planned, accompanied, and executed a 13 person team to Vegas for PPAI Expo 2019 for a week. Planned all travel, registration, meetings, business outings, and actives for entire trip.-Accompanied the CEO and executive team on that Vegas trip to high profile meetings, dinners, and walking the exposition floor to find new and innovative products.-Maintain vendor relations by setting up in person office meetings with our preferred vendors, remaining as the first point of contact for them and the rest of the company/executive team, and holding any important information for the executive team such as rebates or new products.-Assisting in our "End User Show" a exposition show with our 34 top vendors for our top clients to come and see the latest products from 2019.-Choose items, package and head our marketing campaigns each quarter for our top 200 clients. Most recently, sent out a Tech Kit and Wooden Journals.-Assist the CEO in putting in purchase orders, discovering new products, and organizing samples for high profile clients.-Manage and book travel for the entire company by being the point person of approving, booking flights, hotels, and rental cars for our employees including the executive team.-Updating our Supplier Diversity Portal systems with our most current company information so we can in turn submit RFP's and direct messages to our clients.-Being the gate keeper for our company's "Core Value" policies by keeping track of, reminding, and keeping up company moral up by exhibiting and finding winners for each quarter.

Tysons Corner, Virginia

-Daily duties Included providing administrative support to all Executive and Operational teams-Monitored and managed the calendar, travel, and tracking system as the assistant to the CEO and COO of the company. -Created and completed a project of organizations for over 100,000 files and digitizing them for the office. -Provided accounting tasks such as invoicing and expense reports for all executive team members-Executed front desk reception duties such as answering phone calls and emails, greeting visitors, maintaining security, and office supply management

New York, New York, United States

Summer internship that I worked while taking advanced psychology courses at New York University. Aided in teaching and supervising children from ages infant to 10 with disabilities in a classroom setting.

Psychology & Communications

Activities and Societies: Alpha Phi, French Club

Advanced Child'S Psychology Courses