Caroline Zolper Email & Phone Number

Vienna, VA

• Manage all aspects of the US Army account relationship, project deliverables, profitability, and account growth including 25 accounts totaling $80M of spend/volume. Drove over $17M in cost savings for stakeholders in.
• Spearheaded development and implementation of a new program, in collaboration with the client, integrating new and existing accounts to create updated Standard Operating Procedures (SOP) resulting in a savings increase.
• Drive business development efforts and support new client acquisition, resulting in comprehensive experience with client-facing communication to deliver solutions.
• Conduct market research and analyze client data and account characteristics to identify new opportunities.
• Coordinate and assist on team projects, working with key stakeholders internally and externally, with an average of 5-6 projects per quarter.
• Lead monthly software training for clients in person and virtually, increasing user competency and expertise.

Vienna, VA

• Daily responsibilities included analyzing government Requests For Quote (RFQ) and Requests For Information (RFI) and conducting internal and external research to determine best potential sources.
• Responsible for contacting sources throughout the day to assess interest in solicitations and troubleshoot potential issues or areas of confusion.
• Worked interdepartmentally with a multidisciplinary team, including Order Modifications, Buyer Support, and Information Technology, to ensure an optimal experience for users.
• Acted as an intermediary between vendors and buyers to update contract specifications and ensure accurate solicitation details.

Blacksburg, VA

• Coached 700 students annually to improve their public speaking skills and build confidence in front of an audience.
• Strengthened leadership skills, interpersonal skills, and the ability to provide constructive feedback to peers.

Springfield, Virginia

• Organized and digitized the existing human resources system into an online system with 25% improvement in data entry efficiency.
• Updated client information to ensure accurate and current records could be leveraged to maintain client relationships for business and collaboration purposes.
• Gained experience in corporate communications, online research, and human resources.

Mclean, Virginia

• Created 350 financial performance reports for clients detailing past results and future financial decisions, used data analysis to clarify trends and predictions.
• Communicated with clients regarding personal and financial information to develop and maintain client relationships.
• Worked with colleagues in planning and execution phases of the company-wide Fourth Annual Women’s Leadership Breakfast.