Caroline Zolper Email & Phone Number

Vienna, Va

• Manage all aspects of the US Army account relationship, project deliverables, profitability, and account growth including 25 accounts totaling $80M of spend/volume. Drove over $17M in cost savings for stakeholders in 2023. • Spearheaded development and implementation of a new program, in collaboration with the client, integrating new and existing accounts to create updated Standard Operating Procedures (SOP) resulting in a savings increase of 6%.• Drive business development efforts and support new client acquisition, resulting in comprehensive experience with client-facing communication to deliver solutions.• Conduct market research and analyze client data and account characteristics to identify new opportunities.• Coordinate and assist on team projects, working with key stakeholders internally and externally, with an average of 5-6 projects per quarter.• Lead monthly software training for clients in person and virtually, increasing user competency and expertise.• Onboard and train new additions to the internal team to ensure smooth transitions, maintain team competency, and develop positive culture within the company.

Vienna, Va

• Daily responsibilities included analyzing government Requests For Quote (RFQ) and Requests For Information (RFI) and conducting internal and external research to determine best potential sources.• Responsible for contacting sources throughout the day to assess interest in solicitations and troubleshoot potential issues or areas of confusion.• Worked interdepartmentally with a multidisciplinary team, including Order Modifications, Buyer Support, and Information Technology, to ensure an optimal experience for users.• Acted as an intermediary between vendors and buyers to update contract specifications and ensure accurate solicitation details.

Blacksburg, Va

• Coached 700 students annually to improve their public speaking skills and build confidence in front of an audience.• Strengthened leadership skills, interpersonal skills, and the ability to provide constructive feedback to peers.

Springfield, Virginia

• Organized and digitized the existing human resources system into an online system with 25% improvement in data entry efficiency.• Updated client information to ensure accurate and current records could be leveraged to maintain client relationships for business and collaboration purposes.• Gained experience in corporate communications, online research, and human resources.

Mclean, Virginia

• Created 350 financial performance reports for clients detailing past results and future financial decisions, used data analysis to clarify trends and predictions.• Communicated with clients regarding personal and financial information to develop and maintain client relationships.• Worked with colleagues in planning and execution phases of the company-wide Fourth Annual Women’s Leadership Breakfast.