Carolini Jeronimo Email and Phone Number
With over 5 years of experience in customer service, I have had the privilege of contributing to the retail, education, and healthcare sectors. My mission is to enhance the customer experience by resolving issues quickly and effectively, always ensuring excellent service.My expertise includes:- Personalized customer service, focusing on the individual needs of each client.- Process optimization to increase efficiency.- Identifying opportunities for improvement in every interaction and across service channels.🎯 Focused on results: Successfully transformed a company's rating on Reclame Aqui from “Not Recommended” to “Good” in a few months.🏆 Recognition: Awarded the quarterly prize in the “Care” category at Clínica Seven.
Souzet Hvac
View- Website:
- souzethvac.com
- Employees:
- 4
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Coordenadora De Atendimento Ao Cliente E OperaçõesSouzet HvacState Of São Paulo, Brazil
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Customer Experience SpecialistCustomer Experience Specialist Dec 2023 - PresentWilmington, Massachusetts, Estados Unidos
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Marketing AssistantSeven Clinic Apr 2022 - Oct 2023São Paulo, BrazilAs the manager of key customer communication channels, including social media, my role involves closely monitoring the feedback and complaints received. This approach enables me to analyze customer needs and implement real-time improvements to enhance their experience. -
Customer Service AssistantSeven Clinic Feb 2022 - Apr 2022São Paulo, BrazilAs the customer service representative via chat, I am responsible for scheduling appointments, addressing inquiries, and providing information to clients.
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Customer Service AssistantUnifecaf College Oct 2018 - Nov 2019Taboão Da Serra, São Paulo, BrazilResponsible for providing student support at the college, addressing inquiries and providing guidance. In addition, I oversee the process of handling course cancellation requests from students, analyzing the reasons behind them, and implementing strategies to retain these students in their courses. During the pandemic, we achieved the highest number of student retentions. -
SaleswomanCrocs Feb 2017 - Nov 2017São Paulo, BrazilAs the person in charge of footwear sales, I was entrusted with all related activities, including opening and closing the store, as well as managing the displays throughout the shopping center. During my tenure, I held the position of Lead Saleswoman, where my responsibilities included leading the team and introducing new insights to enhance the store's visibility. -
Shop AssistantShoulder Feb 2016 - Feb 2017São Paulo, BrazilAs a Store Support Associate, I was responsible for customer service, store organization and restocking, as well as supporting the sales team and Visual Merchandising.
Carolini Jeronimo Education Details
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Marketing/Marketing Management, General
Frequently Asked Questions about Carolini Jeronimo
What company does Carolini Jeronimo work for?
Carolini Jeronimo works for Souzet Hvac
What is Carolini Jeronimo's role at the current company?
Carolini Jeronimo's current role is Coordenadora de Atendimento ao Cliente e Operações.
What schools did Carolini Jeronimo attend?
Carolini Jeronimo attended Unifecaf College.
Not the Carolini Jeronimo you were looking for?
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Carolini Feitosa Jeronimo
Greater São Paulo Area
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