Serves as Client Engagement Director overseeing all aspects of the delivery process for RAIN Group's largest client accounts. Successfully drives client adoption, results, account growth and renewals.

At Carolin Soldo Coaching & Events, I built and scaled customer success frameworks that empowered clients to achieve exceptional results. My focus was on designing and implementing strategies that ensured long-term client satisfaction, retention, and measurable business outcomes.Highlights of my work include:• Creating scalable customer success programs that consistently delivered 90%+ retention rates and boosted satisfaction scores year-over-year.• Leading onboarding initiatives that improved client adoption rates by 30%, helping clients realize immediate value.• Developing success plans tailored to client goals, enabling personalized engagement and driving 20% growth in upsell opportunities.• Aligning cross-functional teams, including sales, marketing, and product, to deliver seamless customer experiences.• Using data-driven insights to monitor client progress, optimize engagement, and ensure consistent achievement of key milestones.I am passionate about helping clients unlock their full potential, and my work has centered on building relationships, fostering collaboration, and ensuring every client feels supported in their journey.This role gave me a deep understanding of what it takes to drive success, not only for individual clients but also at scale.★Ranked 107th on the Inc. 5000 list of America's fastest-growing companies and named Small Business Administration Entrepreneur of the Year in 2019.★Received Buffalo Business First’s “40 under 40” Award in 2019, given to successful professionals very involved in community activities.★US Small Business Administration Entrepreneur of the Year in 2019★Honored with a Silver Stevie Award for Female Entrepreneur of the Year and Mentor or Coach of the Year in 2018 as judged by the world's most respected executives & business educators.

Co-founded SaaS company. Developed the overall Business Strategy to create a delightful customer experience and maximize company efficiency and profitability.

Co-founded Solmac Inc. to deliver high-quality production machining and custom prototype manufacturing services to the aerospace, military, shock, vibration, industrial, and oil industries.