Caroline Gomes Email & Phone Number

São Leopoldo, Rio Grande Do Sul, Brazil

Analyzing delivery processes, and suggesting enhancements to improve operations. My role involves managing the operations of managed services (AMS), leveraging ITIL principles, and applying analytical skills to provide strategic recommendations. Additionally, I utilize tools such as Excel, Power BI, DAX, and Power Query to analyze data and drive continuous improvement initiatives. This position allows me to work closely with global teams and SAP RISE customers, gain hands-on experience with ITIL processes, and develop expertise in SAP solutions while contributing to the delivery of service excellence.

São Leopoldo, Rio Grande Do Sul, Brasil

Co-led the conception and execution of innovation initiatives, overseeing the entire process from idea generation to implementation. Managed end-to-end innovation projects—especially large-scale initiatives like InnoWeeks—ensuring seamless execution of all operational aspects. Established evaluation metrics and consistently monitored project outcomes to meet strategic goals. Engaged directly with the SAP strategy to drive project visibility and enhance internal engagement.

São Leopoldo, Rio Grande Do Sul, Brasil

Contributed to optimizing engine component production processes by organizing and analyzing industrial data through the MES system, focusing on downtime, idle time, production, losses, and machine/operator efficiency. Developed data-driven presentations to train the foundry team and address performance issues. Supported the implementation of the DMAIC methodology, using data analysis to identify inconsistencies and drive quality improvements within the foundry.

Eldorado Do Sul, Rio Grande Do Sul, Brazil

Implemented BPMN to study and monitor process flows, mapping activities and identifying issues to develop problem-solving strategies and propose continuous improvements. Created execution plans that enhanced internal communication and training, while recommending the adoption of Standard Operating Procedures (SOPs). Identified inefficiencies in the sales team’s processes, which led to improved efficiency KPIs, a substantial reduction in rework, and contributed to an internal bonus for the organization.

Porto Alegre, Rio Grande Do Sul, Brasil

Led internal improvement projects in university administration, applying process mapping, project management techniques, and modeling tools (Bizagi/Visio), along with statistical analysis, to identify opportunities for process optimization and promote operational excellence. Co-led a project that was recognized and selected for presentation at an internal university showcase, highlighting its impact and value to the institution.