Carol Bach Email & Phone Number

Hamel, Minnesota, United States

Minneapolis, Minnesota, United States

• Assisting customers on the phone with issues they may have accessing their echeck online
• Assisting customers on the phone to purchase echecks, train them on how to use the echecks to send out to clients to pay bills, payroll, returns and grants
• Returning calls to customers if further investigating or IT assistance was needed to resolve issues.

Golden Valley, MN

• Facilitated the quarterly integration tests for all Oracle applications, for upgrades or major system installs each year, attaining 90% completion of testing.
• Supervised the on/off shore Oracle support team giving work direction and was a liaison between end users and the support team.
• Aligned change management processes to ensure work was getting completed based on priorities.
• Supported GCOS and Oracle 11i/R12 Order Management, Finance, Shipping, Pricing EDI applications.
• Worked with users and support staff to resolve 90% of support tickets within their service level agreements.
• Oversaw demand management of license, software and SOW renewals, and facilitated procurement logistics.

Edina, Minnesota

Contracted at large manufacturing firms, state/city offices and a national transportation company. Work during this time was done in the GCOS operating environment. Team Lead support team and development team to complete customer requests for fixes to application. Organized in depth analysis and estimating before making changes to systems. Extensive.

Worked in many different aspects of the health care business. Extensive interfacing with customers to solve problems and test out new changes. Development for DRG (Diagnostic reporting). Support for Financial systems, Online Admission systems, Order Entry. Support team member; design, write, test, implement, support batch systems, on-line systems..

Chicago, Illinois, United States

Responsible for supervision of 7 programmers/operators, making sure the staff was completing projects and then assigning new projects to them. Worked as a support/development team member. Investigated and implemented a new procedure for ordering, with hospital staff help, to make it easier and quicker for the nurses and ancillary departments. Trained.