Carol Bach Email & Phone Number

Hamel, Minnesota, United States

Minneapolis, Minnesota, United States

• Assisting customers on the phone with issues they may have accessing their echeck online• Assisting customers on the phone to purchase echecks, train them on how to use the echecks to send out to clients to pay bills, payroll, returns and grants• Returning calls to customers if further investigating or IT assistance was needed to resolve issues.

Golden Valley, Mn

• Facilitated the quarterly integration tests for all Oracle applications, for upgrades or major system installs each year, attaining 90% completion of testing.• Supervised the on/off shore Oracle support team giving work direction and was a liaison between end users and the support team.• Aligned change management processes to ensure work was getting completed based on priorities.• Supported GCOS and Oracle 11i/R12 Order Management, Finance, Shipping, Pricing EDI applications.• Worked with users and support staff to resolve 90% of support tickets within their service level agreements.• Oversaw demand management of license, software and SOW renewals, and facilitated procurement logistics.• Led a team to perform a Privacy Impact Assessment and system gap analysis to complete all required GDPR updates ahead of the European deadline.• Facilitated semi-annual user access review for two applications.• Served as compliance tester for five Oracle application systems, tested out Batch Processing, Application Security, Change Management and Segregation of Duties for SOX Compliance audits.• Helped the business create remediation items to test and close out CAPs and guided the team to use an automated termination process to end date users.• Attained 100% completion of the SOX Compliance audit testing by gathering all the required evidence for external auditors.

Edina, Minnesota

Contracted at large manufacturing firms, state/city offices and a national transportation company. Work during this time was done in the GCOS operating environment. Team Lead support team and development team to complete customer requests for fixes to application. Organized in depth analysis and estimating before making changes to systems. Extensive interfacing with customers while making changes and testing. Principally batch systems, TP/online programs. Implemented a Disbursement Audit package for a large manufacturing company on a team of 10 employees/contractors. Supported Finance and Order systems for 8 years. Coordinate year-end close efforts by planning the schedule and getting changes to systems organized.

Worked in many different aspects of the health care business. Extensive interfacing with customers to solve problems and test out new changes. Development for DRG (Diagnostic reporting). Support for Financial systems, Online Admission systems, Order Entry. Support team member; design, write, test, implement, support batch systems, on-line systems. Developed and implemented a Purged Patient Database that improved processing time by 3 days and operation errors were decreased when running monthly reporting. Mastered a new mainframe operating system.

Chicago, Illinois, United States

Responsible for supervision of 7 programmers/operators, making sure the staff was completing projects and then assigning new projects to them. Worked as a support/development team member. Investigated and implemented a new procedure for ordering, with hospital staff help, to make it easier and quicker for the nurses and ancillary departments. Trained nurses and department personnel on use of new ordering system. Implemented a Medical Records reporting system.