Carol Johnson Email & Phone Number

Rolling Meadows, Illinois, United States

Rolling Meadows, Illinois, United States

Rolling Meadows, Il

Provides support to an organization with 3,900+ U.S. employees focusing on employee changes, reporting, communication and various program involvement.• Produces 20+ bi-monthly and monthly reports for the management team providing information and analysis that support critical employee information and headcount management. Improvement of reporting with use of pivot tables, charts, and other analytics.• Produces ad-hoc reports for internal clients that need information for RFPs, training, Claims, turnover, compensation and other various areas which help facilitate good management decisions.• Successfully drove the Telework Clean-Up project for Claim Ops. This endeavor enabled an accurate Oracle representation of employees who work remotely and to better understand and manage remote workers and their operating environment.• Processes Personnel Action Forms ensuring proper approvals are acquired, information is correct, and Oracle and employee compensation changes are captured accurately.• Provides guidance to GB employees on HR processes, policies and workplace issues on a daily basis.• Improvement of workplace efficiencies and capabilities by successfully driving the documentation of HR processes and providing a SharePoint site to provide documentation sharing and storage for the team.• Program administrator for the GB Non-Sales Summer Intern Program providing support for the Hiring Managers, project management of the program, coordination of activities with Corporate, and guidance to the interns.• Program administrator for the Claim Ops and Account Management Employee Referral Program.• Wellness Ambassador for GB HR engaging in monthly wellness meetings with Corporate and sharing ideas for healthy living.

Virtual

Global telecommunications equipment company with a presence in 130 countries focusing on fixed, mobile, and converged networking hardware, IP technologies, software, and services.Member of the Americas Wireless Division with over 4,000 employees and approximately $3.3B in revenue plan. Supported 1 Vice President and 3 Directors with monthly forecasting of headcount and cost, including financial analysis and communication of results against planned targets.• Produced monthly headcount and cost forecasts with a 95% accuracy rate against total annual expense plans of $30M for submission to Corporate which facilitated executive decision-making in resource planning and forecast process improvement.• Reported monthly Balanced Scorecard results for revenue, variable margin, headcount, quality and utilization metrics, providing executives a snapshot of the business and highlighting areas of concern.• Decreased mobile costs 30% annually ($300K) by identifying unused devices and exploring alternative options in usage and rate plans.• Achieved $1.5M annual savings by contributing to multiple teams focusing on consolidation improvements, organization efficiencies and report enhancements.• Created organization-wide deliverables including memorandums, presentations, processes and policies on behalf of the leadership team, keeping employees informed and on track with latest happenings. • Participated in team-building initiatives promoting communication, trust, and fellowship among employees.• Authored the first organization newsletter initially distributed via email and later self-migrated it to an on-line publication, keeping employees abreast of the latest team accomplishments, sales and upcoming initiatives.• Created MS SharePoint team websites used for document sharing, meeting material and file consolidation, improving data storage capacity and time efficiencies.

United States

Operated within a Business Operations team supporting clients with revenue management, headcount and capital expense budgets. • Completed the requirements, design and training for a revenue web-based tool, streamlining and automating report generation for sales opportunities, which was previously a manual process.• Managed $10M annual headcount and expense budget and came in 15% below budget by implementing a resource planning spreadsheet and reducing costs in travel, supplies and mobile devices.• Provided client support in areas of revenue reporting and analysis, achieving revenues beyond stretch goals.• Quantified savings of $350K/year in office space give-back initiative by identifying erroneous charges to the incorrect organization and consolidation of space.• Decreased capital budget costs by 20% by implementing re-use or sharing of existing equipment between departments.• Partnered with engineers to track lab upgrades and monitored depreciation ensuring equipment was scheduled to arrive on time and depreciation was accurately reflected on financial reports.• Monitored employee training and education objectives for the “Education Curriculum Committee” resulting in 100% achievement of goals.

United States

Supported 3 recruiters with database administration, employee career resources, candidate scheduling, processes and event planning.• Initiated and managed the process for on-boarding employees, promotions, transfers and terminations, coaching employees with forms and concerns, promoting smooth execution of transitions and assignments.• Administrator for the Tuition Reimbursement Program, Great Performance Award and United Way. Collaborated with clients to ensure programs were up-to-date, easily implemented and flawlessly executed.• Maintained Career Resource Center, increasing the availability and variety of resources and resulting in improved customer satisfaction.• Revised and maintained Job Description Manual and HR Policy Manual with attention to accuracy and detail, while maintaining an easy, understandable format.• Coordinated Associate Financial Planning Seminar for over 200 employees; prepared meeting material, secured event location, catering and accommodated special needs.• Worked on special projects regarding EEO data, average labor costs, attrition and demographics which assisted recruiters in making valuable hiring and business decisions.

United States

Supported Vice Presidents, Directors, and their teams in all areas of administration, focusing on meeting demands with proficiency and exemplary timeliness. Exuded the highest respect of confidentiality, professionalism and accountability. Served as first point of contact for issues requiring executive attention.• Coordinated extensive global travel itineraries, quickly incorporating changes based on changing needs: - Investigated ways to decrease travel costs without compromising service/quality of traveler. - Processed passports and visa requests to expedite last minute travel requirements.• Simultaneously maintained multiple calendars while keeping schedules productive, but manageable. • Planned and project managed internal and external events securing successful implementation and flawless execution of business activities.• Trusted to conduct extensive research on behalf of executive team to gather, prepare and proof briefing materials, agendas and presentation decks for all executive-level meetings.• Crafted correspondence on behalf of executives for distribution to organization’s 4,000 associates and clients. Prepared complex Excel spreadsheets, PowerPoint presentations, and Word documents.• Produced expense reports ensuring company policies were followed and no expenses were overlooked, providing clients with error-free and thorough reports.