Oversighting end-to-end Contract negotiation process, conduction of supplier pricing analysis, development of RFx processes for supplier evaluation and analysis, conduction of third parties due diligence process during the sourcing process, SLAs definition as per the business needs; while maintaining effective relationships with internal and external business partners and TD suppliers.

- Managed contract execution processes (new, renewals and statements of work SOW), including interfacing with the business teams and the vendor in negotiating and executing key IT contracts ranging from a few million dollars to $50MM. - Accountable for driving and leading the activities required for managing governance and oversight of strategic suppliers to obtain optimum service delivery, quality products and best prices.- Responsible to build and maintain a strong working relationship with Business Units for validation of proposals, and to ensure contract obligations are met.

- Analyzed Telecom Vendor proposals for new contracts, renewals and statements of work SOW.- Supported Senior Contract & Governance Manager to process finalized contracts.- Assisted with ongoing Supplier Contract Management and Governance activities, including monitoring of agreements to ensure compliance with on-going contracts, termination or renewals; and oversight of supplier relationships, including serving as an escalation point for operational contractual issues.

- Documented systems requirements into functional technical specifications.- Worked on the analysis, control, escalation and resolution of production and process-related day-to-day issues as identified by the International Customer Contact Centre.- Analyzed operational activities to identify key trends, highlight risks and close operational gaps.- Participated in identifying opportunities to create efficiencies within the Contact Centre environment; acting on those that are procedural in nature, and escalating system requirements to the appropriate parties.

- Advised and investigated technological solutions.- Planned, coordinated and controlled the integration and implementation of technological solutions that allowed the creation or improvement of mobile services, through the incorporation of new products or the enhancement of existing ones.- Coordination of multidisciplinary teamworks in the following areas: Operations Systems Support (OSS) and Business Systems Support (BSS). - Recommended corrective solutions or measures to the project managers following gap analyses and observations in the project- Participated in status meetings, report on status, and communicate status as appropriate or required.- Participated with stakeholders in project progress meetings and monthly project reviews.

- Developed procedures to ensure the Cellular Network Quality using the Switches and MBS statistics- Developed MS Access and Oracle MDBS applications, for automating the Cellular Network Quality monitoring- Calculated management indicators for the O&M Cellular Network.- Generation of periodic reports that notify or prevent possible hardware faults in the access of Cellular Network.- Informed to the company O&M units, the availability of the cellular service and its platforms, through executive reports, technical, statistical and specific information.

- RBS Engineering for new sites in MOVILNET CDMA Network- Participated in the creation and implementation of a database for Sites and Cells at MOVILNET.- Planned, managed and coordinated the materials and necessary equipment for the adjustment of TDMA sites for the installation of CDMA network at Telecommunications MOVILNET, with the purpose of covering the operational necessities, maintenance and expansion of the Network.

- Created network configuration data for Ericsson TDMA and GSM Wireless systems for the entire Latin America and Caribbean Regions, encompassing all current product revisions.- Collaborated with multinational teams in the creation and implementation of network configuration data in Colombia, Costa Rica, Cuba, Dominican Republic, and USA.- Confidently able to independently produce data for MSC, BSC, HLR, and BTS for GSM networks, and RBS for TDMA networks.- Participated in a wide variety of implementation and upgrade projects including, new network nodes, and expansion of network nodes, software upgrades, and rehoming / reparenting of nodes.