Promoted from Manager

Promoted from HR Business Partner• Drove Learning & Development strategy by (1) producing a C-suite speaker series and (2) maintained LMS manager and compliance training offerings • Oversaw onboarding experience including business overview education, manager toolkits, and culture assimilation; I trained HR colleagues on onboarding facilitation • Served as project manager for iCIMS software implementation, leading user acceptance testing and training of recruiters and hiring managers • Led performance management, coaching, employee relations, investigations, relocation, compensation discussions, calibrations, reductions-in-force, retirement, and offboarding• Published reporting analytics to inform C-suite executives of recruiting activity, new hire feedback, and exit survey data insights, resulting in action planning by business unit leaders• Ran seven-month rotational training program for class of high-potential talent prior to permanent placement in general management positions in pillar departments • Recruited for corporate roles and sourced diverse talent for general management training program

Promoted from Individual Contributor to Manager• Directly advised CHRO in an HR transformation project to identify opportunities for process improvements in EMEA, LatAm and APAC, resulting in standardization of position management, data reporting, communication from centers of excellence, and hi-po talent classification • Advised sales leaders to rationalize KPIs, resulting in (1) transparency of employee-manager expectations, (2) effective performance management and (3) simplified talent calibration• Delivered goal-setting, mid-year and year-end reviews, rewards and recognition, and advised quarterly incentive plan design• Led change management for reorganizations driven by acquisitions and restructurings of business lines; support included communications strategies and coaching of managers• Built career ladders in collaboration with Compensation team and wrote career progression guides, resulting in improved retention and internal mobility • Performed org talent assessments to improve job leveling, promotions, compensation increases and retention grants• Designed a new time-off policy to reduce absence in a non-exempt population to under 10%• Led the EMEA and North American rollout of the Talent Management module of Workdaysoftware, which included configuration, end-to-end and user acceptance testing, and training of Talent Development leaders at EMEA headquarters in Switzerland • Created the global process for reductions-in-force, optimizing for speed and risk mitigation• Implemented the first management fundamentals training course for 550 US people managers; course was rated as effective by 80%+ of attendees and was rolled out globally.• Launched Employee Resource Groups (Women@Groupon, Pride@Groupon, Blacks in Groupon and Parents@Groupon), tracking KPIs to quantify impact to employee engagement

Promoted from Program ManagerView my press releases such as the one below by searching for "Carol Lu" and "Computer Associates" on the web.