Develop the conversation that builds relationships on behalf of our clients with their online shoppers. Build a team focused on quality and development of each other and themselves. Identify trends in business and team in order to constantly adapt and improve. Provide support and leadership for daily operations of chat, quality and client service teams. Collaborate with technology teams to develop reporting to measure results and implement plans for improvement for internal and external customers.

Southeast Region consisting of eight districts and approximately 115 automotive dealers across six states selling 50,000 units and generating $250M in gross profit per year.Sales Process Manager - Customer Satisfaction and Loyalty DepartmentConsulted with district and regional managers to identify and address gaps in sales processes. Developed and implemented tools and systems to accurately measure ecommerce efforts of dealers. Built and mentored cross-departmental team to consistently review and support ecommerce efforts in field. Designed and delivered training to district managers and dealers.Consistently measured 115 dealers across six states leading to 30% reduction in number of leads left un-responded.Delivered online and in-person training, expediting staffing and web site changes by dealers in key markets generating over $800K in additional revenue.

Residential and commercial real estate brokerage company with two locations, over 50 Realtors and monthly revenue of approximately $3M plus.Co-owner/Director of Sales and TrainingRecruited, interviewed and trained newly licensed Realtors for new franchise in Jacksonville market. Conducted sales and presentation skills classes, implemented Mentor program and led call sessions. Increased company listings by 50% each month after initiating call sessions.Reduced time for new agent's first closing by 60%.

America's largest auto retailer representing 34 domestic, import and luxury brands both online and offline.Director eCommerce North Florida

Assessed and defined challenges in eCommerce operations nationwide and worked with multi-disciplinary team to develop strategies for improved efficiencies and results. Provided insights to IT relative to end user needs and collaborated to improve tools for field. Worked with Marketing team on campaigns and prioritized field requests. Consulted with 10 district managers on sales forecasts, budgets and obstacles to meeting goals.Designed, developed and facilitated dealership eCommerce Management Training program in major metros nationwide, encompassing nearly all 300 dealerships.Motivated dealers to re-staff and re-structure to better support and drive eCommerce sales.

Collaborated with team of 10 district directors across the country to constantly improve efforts and processes impacting eCommerce sales and results at the dealership and corporate levels. Worked with marketing and IT teams to address field/dealer needs.

Built eCommerce team in 40+ dealerships across four major metro areas. Guided dealers in processes and personnel to drive results.Produced $10.2M in incremental sales from online leads per month.Led field efforts to launch AutoNation.com, including pricing, inventory uploads, training.

Interviewed, hired, and trained over 40 new sales associates and six new sales managers to open new location. Conducted trade walks, appraisals, sales consults, training and sales meetings.Sold average of 200 units per month, generating $3.2M in revenue.Created business development center to increase closing ratios and deliver superior customer