Carol Mathias Email & Phone Number

California, United States

Newark, New Jersey, United States

• Generated reports on major accounts’ performance detailing seasonal and yearly growth. Collaborating with management, sales, customer service and billing teams we were able to operate in an efficient manner and meet.
• Developed and maintained a strong rapport with business executives to streamline the company’s reputation.
• Worked closely with the team to improve the budget planning saving the company in demurrage and other extra shipping costs.
• Inspected client feedback, tracked, and discussed service level metrics increasing customer’s overall expectations by 20% by the end of the year.

Newark, New Jersey, United States

• Calculated precise costs by accounting for additional transport expenses and discussing shipping options as well as budgets with clients. Reviewed shipping documents such as: POs, bills of lading, invoices, contracts.
• Coordinated logistical details by collaborating with 20+ shipping vendors with fleets of over 300 trucks in total.
• Negotiated and arranged ideal shipping routes with cost-benefit analyses generating a gross revenue growth of US$1M+.
• Queried shipping companies and created sales leads to address cost and quality issues.

Newark, New Jersey, United States

• Addressed customers courteously using suitable methods and critical thinking skills. Responded to a high volume of telephone and emails inquiries following standard operating procedures. I remained open to feedback.
• Reviewed and confirmed POs, Must Arrived by Date, load weight and cargo information to input the most accurate information on company’s system and support inventory levels to avoid potential extra costs.
• Accessed daily ports and shipping lines websites for containers tracing and bookings dates, tracked vessels arrival dates and arranged delivery schedule with warehouses and shippers.
• Implemented a training program and was responsible for assisting and mentoring 10+ new employees during and after training elevating the team’s productivity by 40% overall.
• Updated extensive reports on multiple accounts at a time with a weekly forecast volume of 100-150 containers, increasing during peak seasons.

New Jersey, United States

• Facilitated language exchange, fostering linguistic growth in Portuguese. Established a safe and hygienic environment, prioritizing children's well-being always. Demonstrated adaptability and multitasking skills.
• Provided nurturing and attentive care to three children, ages 2-7 years old, in a cross-cultural setting.
• Incorporated music and art activities to encourage creativity and expression.
• Collaborated closely with host family, building strong relationships based on trust and open communication.
• Developed and implemented daily and weekly schedules for the children with organized activities to enhance children's physical, emotional, and social well-being.

Ribeirão Preto, São Paulo, Brazil

• Proficiently managed and monitored payment receipts, checks, and credit card transactions, ensuring accurate and timely payments to customers. Managed a high volume of inbound and outbound calls and emails.
• Recorded and managed general expenses meticulously within the QuickBooks system while promptly fulfilling customer documents and paperwork requests.
• Demonstrated exceptional organizational skills in overseeing and validating inventory for 30+ guests based on receipts and usage.
• Executed and generated comprehensive supplies checklists for management review focused on sustaining optimal inventory levels and streamlining procurement processes.

Aparecida, São Paulo, Brazil

• Engaged in direct selling and personalized customer interactions to meet or exceed sales targets and store goals. Organized and visually appealing store display by arranging and restocking merchandise. Stayed updated.
• Operated the point-of-sale (POS) system accurately for transactions and payment processing.
• Prepared monthly proposals and budgets for accounting purposes, aiming to optimize operational efficiency.
• Processed various operations using QuickBooks, Microsoft Word, and Microsoft Excel to keep accurate records and facilitate seamless workflows.

Associate'S Degree, Business Administration And Management, General

Technical Degree, Business Administration And Management, General

- Human resource management - Business analysis - Financial accounting - Business writing - Business information systems - Customer.