Carol May Gallardo Email & Phone Number

Ncr - National Capital Region, Philippines

•Sources resume of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.•Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.•Sets up interviews between candidates and hiring managers.•Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.•Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Imus, Calabarzon, Philippines

•Received inbound calls and provided accurate and timely responses to customers' accounts.•Performed data and research functions.•Provided support through known basic troubleshooting techniques.•Managed and resolved customer complaints.•Identified and escalated priority issues.•Routed calls to the appropriate resource when necessary.•Documented all information on customer interaction according to standard operating procedures.

National Capital Region, Philippines

•Answered inbound calls and emails from stores and customers regarding all facets of Client Credit Card(s).•Resolved credit inquiries on new accounts.•Utilized professional techniques that generated additional revenue via retail, credit, and/or product marketing.

National Capital Region, Philippines

•Maintained basic knowledge of client products and services. •Prepared complete and accurate work that includes appropriately notated accounts as required. •Participated in activities designed that improved customer satisfaction and business performance. •Offered additional products and services. •Tracked, documented, and retrieved information in the call-tracking database.•Responded to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Santa Rosa City, Calabarzon, Philippines

•Consulted customers on products and services that provided the best solutions for their needs by communication channels that included voice, email, and chat.•Responded to inquiries with active listening – identified additional needs and supported any upgrades in products and services. •Opened and maintained customer accounts and information. •Resolved technical issues with patience and understanding.