Carol Weber Email & Phone Number

Kansas, Us

• Promoted to oversee entire operation and customer service initiatives.• Develop and implement strategy, and lead team in executing duties to drive organizational and operational success. • Drive goals achievement and retain responsibility for all duties held in prior role.

Kansas, Us

• Oversaw a large global call center in El Salvador which supported customers based within the U.S., Australia, New Zealand and Brazil.• Managed initiatives pertaining to Network Operations Center (NOC), and led Product Operations, Commissions, Product Management and Professional Services teams responsible for IT project management.• Created and implemented an omni-channel strategy to improve customer satisfaction, and reduced costs by using Oracle’s CRM; renegotiated a 3-year software agreement and managed services agreement which saved $250K.• Led two critical projects while ensuring customer technology complied with security standards; retained over $100M in revenue.• Utilized a data-driven approach to develop a business case for investing in technology-based operational tools; improved efficiency through automated processes, and increased productivity with less headcount.• Analyzed network telecom costs and presented business case to transition to a new provider; saved over $120K+ annually with no disruption in service. • Evaluated usage and market trends to identify cost-savings, and renegotiated warehouse contract which reduced annual expenses by $110K.• Decreased inbound call volume to transactions processed, increasing customer satisfaction significantly. • Coached and mentored team members, reduced headcount to align teams, and increased efficiencies.

• Provided consulting services by partnering with companies to ensure alignment of people and processes in support of overcoming operational challenges, improving efficiency, and supporting long-term vision. • Employed a metrics driven approach to improve productivity and profitability. • Created market differentiation through strategy and technology to drive growth.

• Co-managed a capital raise and oversaw sales and operations including credit, collections and marketing. • Assisted in creating the company’s three-year business plan, and presented results to over 30 private equity investment firms; resulted in a commitment for a $20M equity investment. • Secured a $50M three-year line of credit from a major U.S. bank, and negotiated covenants to support future business.• Originated and sold over $500K in leases which generated $120K in profit.• Created the company’s website which generated over 50 leads in the first month of going live.

Kansas, Us

• Managed delivery channels, new product set-up, new providers’ implementation, IT project management, user acceptance testing, operational reporting, inventory controls and forecasting. • Restructured product operations department to improve operational support for existing and new product lines by addressing employee performance issues, hiring staff, recruiting and training staff and implementing new processes. • Implemented a process to gather business requirements prior to code development; decreased recoding time and improved time to market with product enhancements.• Researched, analyzed and obtained approval to purchase an online project and portfolio management software program which assisted in managing initiatives and providing senior management with project management resources. • Planned and led build-out of new office space for over 125 staff members within a 90-day period; resulted in an orderly move with minimal down time, nominal interruption to customers, and reduced rent.

Us

• Built and maintained funding relationships with local, regional and money center banks, in addition to international investment banks and cash management of over 20 payment lockboxes. • Drove company-wide initiative to implement the first commercial paper conduit, ensuring access to a committed $75M in credit line which enabled the company to double originations in one year while increasing profit. • Co-managed day-to-day activities to facilitate a stock sale that raised $16M in capital.• Originated $100M in new lines of credit by building new relationships with a diversified group of lenders.• Directed the sale of a $45M portfolio which resulted in a book gain of more than $5M.

Lenexa, Ks, Us

VICE PRESIDENT FINANCIAL PRODUCT MANAGEMENT (1996 – 2000)ASSISTANT VICE PRESIDENT CREDIT & SR. CREDIT ANALYST (1993 – 1996)

Mba, Finance

B.S. Business Administration, Human Resources And Management