Carol Mcqueen Email & Phone Number

Conroe

Proactively reach out to new and existing customers by telephone and email to achieve established sales and margin forecasts for the Inside territory by:Building relationships with new and existing customers by learning about their business and the application of our productsEducate customers about the Pipeline’s array of products and services that we can offer to improve their businessActively pursue business opportunities and leads with customers and document those calls in SalesforceRespond to customer web and call in leads within 24 hours being mindful of minimum order requirements and the “kill it & fill it” criteria for moving forward with leadsDocument new opportunities and log calls in Salesforce summarizing what was discussed and advising of next steps to move the opportunity forwardDevelop and maintain price pages for customers listing the products they buy including FOB points and lead timesReview and process new purchase orders in Oracle ensuring all information is accurateReview and follow up on existing orders to ensure they ship in a timely fashion and that any delays are communicated to the customerDocument complaints and credits in our Hindsight complaint systemLook up various products and send requested product information and samples to customersCollaborate with multiple departments for needed information on products, suppliers, and procedures

Connecticut, United States

🔹 Sold industrial products for two business units, handling domestic and international sales and Specialty Cable - VitaLink, targeting oil and gas industry clients.• Provided exceptional customer service while processing a high volume of orders, including determining desired cable, derivation, quoting, and placing orders in the manufacturing plants in E Granby, CT and Mt Pleasant, TX.• Traveled on-site for meetings, trainings, and special projects. • Drove compliance with government regulations and sanctions.

North Houston, Texas

🔹 Provided leadership/support for fiberglass and steel containers targeting oil and gas and after-market fracking equipment.• Managed customer accounts and client inquiries, quickly and effectively processing requests, quotes, and orders.• Provided clients with information related to pricing while coordinating vendor purchasing orders and shipping plans.• Monitored and controlled margins on all orders while astutely managing inventory execution and shipment.• Created purchase orders for new/repaired products; then tracked shipping and resolved any order issues as needed.• Prepared and delivered documentation and engineered drawings to vendors and suppliers.• Processed and sent commercial invoices, packing slips, and notifications regarding freight forwarding.• Drove compliance with government regulations and sanctions.

Houston, Texas Area

🔹 Provided leadership in luxury jewelry sales, including representing the operation in jewelry shows and promotional events.• Achieved and maintained recognition as one of the top sellers in the region, generating $30K at a single event.

(A Schlumberger Co. ) Houston, Texas

🔹 Joined Smith Bits in 2005 and advanced through positions of increasing scope and accountability, including Quotes Supervisor, Customer Service Coordinator, Inside Sales Coordinator, Supply Chain Coordinator, and Demand Planning Specialist. • Coordinated $23M in domestic orders in 2014 and 2015, ensuring all items were processed accurately and on-time; also processed $2.5M in gross sales via third-party in Mexico while capturing 100% customer satisfaction.• Managed new orders for Central Asia and Russia, delivering $30M in gross sales per year at 90%+ customer satisfaction while achieving top ranking for worldwide bit sales ($11M for that product category).• Delivered one of the largest single orders with one of the highest profit margins in company history: $15M for a staged order for a mining company in Russia delivered at full customer satisfaction.• Liaised between sales, clients, engineering, and manufacturing plant scheduler to optimize inventory and cut waste; provided advice to regional sales operations, international projects, and customer order representatives.• Gathered and met input production requirements in compliance with specific lead times, ensuring on-time delivery for customers and accurate pricing from formal quotations. • Identified opportunity to deplete critical excess/obsolete inventory worldwide by $1M+ in 14 months for key clients.• Designed and implemented a procedure for processing quotations, executable orders, and invoicing into SCOR system.• Collaborated with buyers, management, customer service, finance, and production to drive accurate and timely order completion; oversaw quotes, invoicing, and engineering support for both field and third-party customers.• Served as part of the management team that implemented a trade compliance system for FCPA Compliance, U.S. Government regulations, and Anti-Boycott compliance.• Worked as a Founding Member and served as President of the Board of Directors for the SIEA for five years.