Carol Murphy Email & Phone Number

Greater Boston Area

• Driven Program Manager / Product Owner, using Scaled Agile to deliver incremental, maximum customer value• With my team, delivered twice the number of new and existing Partners in a given time-frame to support aggressive, company-wide conversion of sister company's Account and Policy information onto Homesite's platforms. • IT Product Owner for nationwide Auto Partner, planning and prioritizing new, high-risk underwriting Homeowner Sales flow for expanding Florida market, for an increase in Florida market sales flow of 20% • Facilitated PI (Program Increment) Planning events, ensuring alignment of team objectives with overall program and portfolio goals • Defined and maintained a clear and prioritized Product backlog, worked with Product Manager on prioritized Program backlogs and roadmaps, incorporating feedback from stakeholders and business owners • Collaborated with multiple Scrum Teams and stakeholders to define and prioritize features in the Product Backlog for new Sales flow • Worked closely with Development teams and manual and automated QA folk, to ensure delivery of customer value, through continuous improvement

• Facilitated delivery of prioritized Product Backlog, for new digital front-end and API integration with top nationwide Auto insurer, acting as servant leader of development and QA efforts• Collaborated with cross-functional teams to define user stories, acceptance criteria, and product increments for up-coming Sprints• Conducted regular sprint planning events, as well as sprint reviews and retrospectives to gather feedback, identify areas for improvement, and enhance team performance• Implemented Agile principles and practices, contributing to a culture of continuous improvement and adaptation

• Helmed small to extra large, partner oriented projects, including new Partner roll-outs and rebranding• Worked with various external Partners to integrate new functionality with our internal Sales and Direct Consumer platforms• Led Implementation of JIT, a 3rd party Producer licensing integration with our core Sales platforms, saving $1.5 million yearly on Producer licensing maintenance

• Responsible for implementation of new 3rd party, CEA Earthquake provider, with very aggressive deadlineso Managing integration with 3rd party, including requirements for front-end integration, back-end processing, and print production• Led other small to large Operational enhancements and fixes, working with our Development Partner to increase Operational excellence

• Working with digital marketing team and external, national Auto Partner, to prioritize, design, and roll-out new platform features for our core Homeowner Sales platforms.• Responsible for first mobile homeowner application roll-out with same Auto Partner, working closely to ensure Auto Partner branding, defining UX/UI and API Integration requirements, and overseeing testing, for the first, successful Partner-branded, Mobile homeowner quoting application.

• Led small to extra large initiatives, including co-leading first Big Data Decision Tree implementation in core Homeowner Sales platform. Involved in cross-team facilitation, working with new Data Science area’s build and testing of the Decision tree, resulting in substantial underwriting increase, and eliminating bad underwriting risk.

Massachusetts

Seasoned IT professional, utilized as Project Lead, Senior Business Analyst, and QA Coordinator/Tester for multiple projects. Highlights included identification of process improvements within project execution and streamlining communications with off-shore teams, resulting in increased productivity.

Volunteered to lead very large technical expansion project for three major lines of business. Greatly streamlined project organization, execution, and control, meeting critical deadlines.• Cultivated 14 team members through SDLC, fostered an outstanding, dynamic team that delivered solutions while meeting extreme deadlines. Team included Developers as well as DBAs, Networking, and Schedulers• Formulated initial cost baseline, identified project approach, and project scope, for 40+ DB expansions, 10+ conversions and 700+ program modifications. • Also coordinated and facilitated floor-wide efforts to:o Produce IMS and DB2 DB Expansion Requirements for DBA group, meeting project deadlines. o Create cross-application IST and UAT technical plans and schedules to meet project dates. o Successfully build three test environments, ensuring quality delivery that met test criteria and project dates. o Create UAT plans and conduct UAT with the business, handling all technical and user issues, and obtaining customer satisfaction and sign-off. • Worked with various cross-application team leaders and project managers on the implementation plan meeting satisfactory production implementation within critical production window, with no impact to business.

Project Manager for large print conversion project from one vendor to another for all legal and informational documents. Responsible for co-managing project with CGI project manager. Included creation and maintenance of one project plan, project status and progress reports. Reported to monthly OPM.

Responsible for production support and enhancements of major, mission-critical line of business, private passenger auto, including all peripheral interfaces including Policy and Billing, SDIP, UMS, Central Accounting System, Rating. Responsible to make critical technical decisions based on business needs and priorities.

Worked on in-house project to replace legacy Homeowner line of business with client/server application. Included use of CASE tools to define process and entity relationships on DB2/Oracle interface. Included managing two consultants.