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Experienced Product Owner, Scrum Master, utilizing Scaled Agile best practices, such as PI Planning, and Agile ceremonies, to bring Web Products to fruition. Worked closely with Product Management, to build new Products and features via the creation and prioritization of Product Roadmaps and Product Backlogs to deliver incremental Customer Value. Versed in non-Scaled Agile methodologies, as well as certified PMP, working with PM methodologies to deliver product/feature implementation and enhancements. Current work in the Insurance industry, including experience in the IT departments of Partner Services, Digital Sales, Operations, Marketing, and UW and Pricing. Work closely with digital teams, supporting build of digital Homeowner and Auto Quoting platforms, as well as internal Call Center and Agency applications. Valued contributor on major, nationwide Auto Partner to Homeowner quoting integrations, delivering platforms and features to streamline user experience and increase Customer retention in the Quoting flow.Other experience working with Rating, and UW teams, modifying middleware, to support Underwriting and Compliance initiatives. Also, worked on UI and backend changes of Quoting platforms on Compliance and Regulatory initiatives to meet stringent deadlines. Previous job experience with IT Auto Legacy and Digital platforms, including Production Support, as well as large-scale enhancements of Auto Quoting platforms.Prior experience in Retail Industries, including Ahold / Stop and Shop IT departments of Inventory and Pricing Analytics, as well as Lead Project Manager on sister company conversion, to Stop and Shop existing platforms. Collaborated with other departments, such as Sales and Pricing configuration, Coupon Management, Signage, Reporting and Billing.Scaled Product OwnerPI PlanningScrum MasterAgile MethodologiesPMP Project Manager
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It Program Manager / Product Owner - Partner ServicesHomesite Insurance Mar 2021 - Nov 2023Greater Boston Area• Driven Program Manager / Product Owner, using Scaled Agile to deliver incremental, maximum customer value• With my team, delivered twice the number of new and existing Partners in a given time-frame to support aggressive, company-wide conversion of sister company's Account and Policy information onto Homesite's platforms. • IT Product Owner for nationwide Auto Partner, planning and prioritizing new, high-risk underwriting Homeowner Sales flow for expanding Florida market, for an increase in Florida market sales flow of 20% • Facilitated PI (Program Increment) Planning events, ensuring alignment of team objectives with overall program and portfolio goals • Defined and maintained a clear and prioritized Product backlog, worked with Product Manager on prioritized Program backlogs and roadmaps, incorporating feedback from stakeholders and business owners • Collaborated with multiple Scrum Teams and stakeholders to define and prioritize features in the Product Backlog for new Sales flow • Worked closely with Development teams and manual and automated QA folk, to ensure delivery of customer value, through continuous improvement -
Scrum Master, Partner ServicesHomesite Insurance Apr 2020 - Mar 2021• Facilitated delivery of prioritized Product Backlog, for new digital front-end and API integration with top nationwide Auto insurer, acting as servant leader of development and QA efforts• Collaborated with cross-functional teams to define user stories, acceptance criteria, and product increments for up-coming Sprints• Conducted regular sprint planning events, as well as sprint reviews and retrospectives to gather feedback, identify areas for improvement, and enhance team performance• Implemented Agile principles and practices, contributing to a culture of continuous improvement and adaptation
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Sr It Project ManagerHomesite Insurance Mar 2017 - Mar 2020• Helmed small to extra large, partner oriented projects, including new Partner roll-outs and rebranding• Worked with various external Partners to integrate new functionality with our internal Sales and Direct Consumer platforms• Led Implementation of JIT, a 3rd party Producer licensing integration with our core Sales platforms, saving $1.5 million yearly on Producer licensing maintenance
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Sr It Project Manger - OperationsHomesite Insurance May 2016 - Feb 2017• Responsible for implementation of new 3rd party, CEA Earthquake provider, with very aggressive deadlineso Managing integration with 3rd party, including requirements for front-end integration, back-end processing, and print production• Led other small to large Operational enhancements and fixes, working with our Development Partner to increase Operational excellence
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It Program Manager / Sr Project Manager - MarketingHomesite Insurance Apr 2015 - Apr 2016• Working with digital marketing team and external, national Auto Partner, to prioritize, design, and roll-out new platform features for our core Homeowner Sales platforms.• Responsible for first mobile homeowner application roll-out with same Auto Partner, working closely to ensure Auto Partner branding, defining UX/UI and API Integration requirements, and overseeing testing, for the first, successful Partner-branded, Mobile homeowner quoting application.
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Senior Information Technology Project Manager - Underwriting, Pricing, Analytics, CatastropheHomesite Insurance May 2013 - Mar 2015• Led small to extra large initiatives, including co-leading first Big Data Decision Tree implementation in core Homeowner Sales platform. Involved in cross-team facilitation, working with new Data Science area’s build and testing of the Decision tree, resulting in substantial underwriting increase, and eliminating bad underwriting risk.
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ContractorRoyal Ahold Jul 2009 - Jun 2012MassachusettsSeasoned IT professional, utilized as Project Lead, Senior Business Analyst, and QA Coordinator/Tester for multiple projects. Highlights included identification of process improvements within project execution and streamlining communications with off-shore teams, resulting in increased productivity. -
Project LeaderAhold Information Services 2003 - 2007 -
Project Leader -Scalability ProjectStop & Shop Aug 2004 - Sep 2005Volunteered to lead very large technical expansion project for three major lines of business. Greatly streamlined project organization, execution, and control, meeting critical deadlines.• Cultivated 14 team members through SDLC, fostered an outstanding, dynamic team that delivered solutions while meeting extreme deadlines. Team included Developers as well as DBAs, Networking, and Schedulers• Formulated initial cost baseline, identified project approach, and project scope, for 40+ DB expansions, 10+ conversions and 700+ program modifications. • Also coordinated and facilitated floor-wide efforts to:o Produce IMS and DB2 DB Expansion Requirements for DBA group, meeting project deadlines. o Create cross-application IST and UAT technical plans and schedules to meet project dates. o Successfully build three test environments, ensuring quality delivery that met test criteria and project dates. o Create UAT plans and conduct UAT with the business, handling all technical and user issues, and obtaining customer satisfaction and sign-off. • Worked with various cross-application team leaders and project managers on the implementation plan meeting satisfactory production implementation within critical production window, with no impact to business. -
Project ManagerArbella Insurance Group Jun 2001 - Sep 2003Project Manager for large print conversion project from one vendor to another for all legal and informational documents. Responsible for co-managing project with CGI project manager. Included creation and maintenance of one project plan, project status and progress reports. Reported to monthly OPM. -
Production Support SupervisorArbella Insurance Group May 1997 - Mar 2000Responsible for production support and enhancements of major, mission-critical line of business, private passenger auto, including all peripheral interfaces including Policy and Billing, SDIP, UMS, Central Accounting System, Rating. Responsible to make critical technical decisions based on business needs and priorities.
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Lead Programmer AnalystArbella Insurance Group Feb 1992 - May 1997Worked on in-house project to replace legacy Homeowner line of business with client/server application. Included use of CASE tools to define process and entity relationships on DB2/Oracle interface. Included managing two consultants.
Carol Murphy Skills
Carol Murphy Education Details
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Computer Science
Frequently Asked Questions about Carol Murphy
What is Carol Murphy's role at the current company?
Carol Murphy's current role is Agile IT Product Owner / Project Manager / Scrum Master, PMP, CSM - Insurance & Retail Industries - *Willing to Work On-Site.
What is Carol Murphy's email address?
Carol Murphy's email address is cm****@****hoo.com
What schools did Carol Murphy attend?
Carol Murphy attended University Of Massachusetts Boston.
What are some of Carol Murphy's interests?
Carol Murphy has interest in Project Management Best Practices, New Trends And Technologies.
What skills is Carol Murphy known for?
Carol Murphy has skills like Sdlc, Pmp, Business Analysis, Process Improvement, Requirements Analysis, Project Management, Visio, Ms Project, Cobol, Software Project Management, Vendor Management, Db2.
Not the Carol Murphy you were looking for?
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3svhc.org, projectsamaritan.org, brightpointhealth.org2 +171868XXXXX
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Carol Murphy
Connecting It Systems, Processes & People To Drive Client Success | Partner & Solution Architect At T4S Partners, Inc. | #Inc5000 CompanyBoulder, Co -
1aceny.org3 +140543XXXXX
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Carol Murphy
United States3cmhc.org, cvshealth.com, yahoo.com2 1781933XXXX
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