Carolina Napolitano Email & Phone Number

Porto, Portugal

Porto, Portugal

London, England, United Kingdom

-Support in the running of the store;-Lead the team;-Make a quality coffee;-Customer service;-Control and report Wastage;-Make orders for materials and stock;

Tiradentes

-Produced accurate office files, updated spreadsheets and created presentations to support executives and boost team efficiency;-Managed external contracts for managers and kept track of periodic communication needed;-Prepared KPIs, financial/administrative weekly reports and presented results to managers;-Developed and implemented new procedures which led to a significant increase in customer satisfaction with provided services;-Managed documents and internal records organization;

São João Del Rei E Região, Brasil

-Management of payment of employees, preparation of bills for collection of rents from tenants and payment of bills;-Worked closely with managers office and assisted them with business operations as needed, ensuring that all policies and procedures were followed;-Answered phone, handled e-mails and executed administrative tasks;-Maintained documents and records and worked on the constant improvement of daily office operations;

Tiradentes- Mg

-Handle many daily calls, with duties including making reservations, managing customer requests and provide information;-Liaise between clients and vendors and maintained effective lines of communication;-Scheduled and Coordinated meetings, appointments and travel arrangements for managers;

English

Immersion in English focussing on listening and speaking.

Bacharelado Em Engenharia, Engenharia De Produção, Concluído

Activities and Societies: - Monitoria em Geometria analítica e Álgebra Linear. - Construção de uma impressora 3D. Fruto da disciplina.