Carol Pacheco Email and Phone Number

Lead Project Manager for Marketing Automation. Responsible for all day to day project management tasks including, presentations, budgeting, managing external implementation parters as well contract reviews, project matrix, project schedules, stakeholders matrix, etc.

Responsible for meeting with clients and potential clients to review their operational processes and advice how technology can assist improve their day to day operations, increase productivity and efficiency.• Partnering with External Partners, Vendors and Company Project Teams (including business users, project managers, application manager and developers)• Business development activities including develop project scope definition, work plans and proposals• Track metrics and production of management information in relation to agreed SLAs,• Work closely with clients and business to identify and analyze core business processes and workflows• Responsible for project management of system development and implementations• Create documentation of processes and workflows • Create training documentation and train users • Meet with developers and go over the specifications agreed with the client when developing a new system.

Responsible for financial applications and guest facing systems, technical project management, as wells as reviewing, analyzing and documenting business systems and user needs for the purpose of improving business efficiency and productivity. Developed and project managed the Reservation system being utilized for high profile events such as Santa and Easter.Assisted on the development and testing of the mobile app of iOS systems and Android, implemented Microsoft CRM for the new Caruso Rewards program, project managed and implementation of Microsoft Dynamics Marketing, implementation of new accounting system for Residential properties, train users in multiple applications throughout the company.Assisted on the development, testing, implementation and managing of FlashPark™.Implemented a new system for the rewards program along with a new mobile app and new iPad reservation's app utilized for multiple holiday events.

Responsible for all financial applications as wells as reviewing, analyzing and documenting business systems and user needs for the purpose of improving business efficiency and productivity. Reviewed and enforced IT audit policies for SAS70 and SOX compliance gathered and facilitated communication between IT internal and external audit. Maintained a close communication with clients and business users to improve and build efficient business processes and end-user productivity.

• Appointed as Project Manager to oversee the multiple assignments such as company website, check scanning process, employee turnover statistics, 401K audits with E&Y, property marketing and signage, also responsible for budgeting, forecasting and variance reporting for the multiple projects.• Audited, processed and analyzed biweekly, quarterly and annual payroll taxes. Processed, reconciled and allocated payroll, health insurance benefits for 41 properties and corporate offices.• Processed and analyzed investor distributions. Reviewed financial statements, profit and loss statements for distribution accuracy. In addition to processing distribution checks I was responsible for marketing analysis, financials and investor packages. • Assumed the payroll manager role for 9 months, during that time I was responsible to process payroll for 500 employees in Florida, Texas, Arizona and California, processed new hires, termination, and unemployment requests. Comply with State and Federal Laws.• Assisted in the acquisition of 22 properties, responsible to set up all accounting and property information in Yardi Enterprise, opening of bank accounts, lease audits and maintaining their accounting books until staff was hired and trained out in the field.• Assisted in switching accounting systems from Yardi Enterprise to MRI. Contributed on the new training materials for MRI. Worked directly with the MRI consultant and various accounting departments in corporate to ensure accuracy during the conversion

• Marketing Analysis in California, Texas and Washington for Acquisitions.• Financial Report/ Reconciliations/ Variance Reports/ Year Budgets• Reviewed and prepared commissions and bonus for the property managers.• Market Analysis for troubled properties.• Implementation of incentive programs for the managers and leasing staff in CA and Seattle.• Audited properties as needed, Due Diligence and Market Studies for potential acquisitions.• Daily Operations, Human Resources, Capital Projects• Lease up as needed in several properties in Los Angeles and Seattle, WA.• Oversaw a 1 million dollar a 47 unit renovation, completed within 6 months.• Court Appearance as needed for evictions, small claims and Human Resources.

• Managed a portfolio of 9 properties in Los Angeles and Hollywood area totaling 875 units.• Oversaw a $3.5M, 5 building renovation project in Orange County and Los Angeles.• Maintained property occupancy at 95% of higher during property renovations, increased property revenue by 10% each year.• Hired and trained new staff to assume management of a newly acquired apartment buildings.• Managed a hotel in Beverly Hills during a management transition while also managing a 112 apartment building in Duarte, CA. • Appeared in court as needed for property evictions and small claims.