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Experienced driver of Engagement / PMO Leadership, with hands-on project and delivery expertise, technical product ownership, business start-ups and staff development. I have successfully led large technical delivery and scrum teams in highly matrixed, geographically dispersed environments to deliver complex, enterprise-level business solutions. Focus on Primary Project Success Factors:★ Agile, Waterfall and all variations of SDLC methodology proficient; removes roadblocks, drives consensus ★ End-to-end product and service innovation; owns vision and strategy across simultaneous projects ★ Change agent and continuous learner; CPE, certifications, research and peer to peer learning★ Cost Control: Manage project costs effectively; monitor budget, optimize spending, analyze for cost-savings★ Timeline Governance: Manage project milestones and critical path; monitor progress to targets; implement corrections if / when obstacles arise★ Scope Management: Align project objectives to stakeholder expectations and organization goals to ensure one vision★ Deep and thorough expert understanding of Customer Relationship Management as a strategy and a platform Microsoft D365CE, Salesforce, and Zoho★ Experienced Process Re-engineering Consultant – Manual Process Reengineering; Digital Process TransformationRECENT ACCOMPLISHMENTS• Created and managed a PMO delivering a 25% increase in projects and 26% increase of maintenance items, YOY• Streamlined User Acceptance Testing phase increasing efficiency of Sprint Delivery to 91%, YOY• Managed a Product Roadmap consisting of 40 Rolling Projects / 80+ Projects annually• Managed a Portfolio of External Client Projects valued at $12M+• Created and delivered P/DMO Training content to 150+ Consultants in a Microsoft D365CE Practice• Lead Project Manager of three multi-workstream projects valued at $6M each• Instrumental in the startup of five successful small businesses• Architected and support a complex and highly automated Salesforce Sales, Service, Non-Profit, and Portal Solution AREAS OF EXPERTISE● Program and Project Management Expertise● Team Leadership and Development● Risk Management and Problem Solving● Strategic Planning and Alignment● Written and Verbal Communication● Adaptability and Multitasking● Partner and Vendor Relationship Management● Client Engagement and Cross-Functional Collaboration● Project Governance and Solution Implementation● Innovation and Technology Utilization● Resource Planning and Performance Measurement● Internal and External Stakeholder Engagement
Techfluent
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Acting Executive DirectorTechfluent Nov 2024 - PresentMinneapolis, Mn, UsTechFluent is a non-profit organization supported by volunteers in the technology industry. We are a non-profit on a mission to reduce income inequality in under-resourced communities across the United States by providing mentorship and training on Microsoft's Dynamics 365 and the Power Platform. We connect participants to available jobs within the tech industry.I will be supporting the organization's Grant with the State of MN - facilitating the administration of the Grant by helping to architect an Eligibility application to attract the new cohort of trainees and to insure Compliance with the Grant for the duration of the Program.
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Strategy & Program ManagerTechfluent Aug 2024 - Oct 2024Minneapolis, Mn, UsDeveloped the baseline requirements for the MN DEED Program for TechFluent Academy to ensure compliance with the Grant from Applicant Eligibility through Program Curriculum, Budgeting and Reporting.
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Director Project Management OfficeSimplex Group Oct 2022 - Dec 2023Miami, Florida, UsSimplex Group, Inc. has more than 20 years of experience supporting transportation entrepreneurs!Offering premier services for America's trucking industry. Simplex experts take care of DOT compliance and safety management, as well as truck permits and tax reporting. You can also trust our Freight4U division with freight planning and factoring services, and the Insurance division handles coverage on any unexpected circumstances you may face.• Led and mentored a diverse team of 6 (Business Analyst, System Analyst, Project Manager, and Adoption Specialists) in developing and implementing complex projects.• Notable Achievements: o Instituted PMO Standard Operating Procedures and strategically organized team and tools, leading to the successful completion of 40 CRM projects and 175+ CRM system enhancements within 15 months with minimal rework, attributed to well-defined requirements.o Significantly improved the completion and deployment rate of User Stories without the need for subsequent rework or bug fixes, streamlining the development process.o Achieved a marked increase in maintenance enhancements deployed within 2-week Agile Sprints, optimizing efficiency.o Initiated a Change Management Process in collaboration with Business Resources, facilitating smoother implementations.o Developed a JIRA Story Factory for Business & System Analysts, allowing for thorough Business approval before moving User Stories to the Development Team’s Agile WIP Queue, enhancing project workflow. -
National Delivery Lead (Senior Director)Rsm Us Llp Aug 2021 - Aug 2022Chicago, Illinois, Us• Spearheaded comprehensive CRM implementation projects, including system integrations with financial, portal, and other third-party systems, showcasing technical leadership.• Partnered with Leadership and Business Development to cultivate opportunities, ensuring the successful execution of customer engagements across various domains, while fostering the growth and mentoring of delivery team members.• Oversaw a portfolio of client engagements with a combined value of $12M+.• Worked with the Corporate PMO to instill and train Delivery Management practices, enhancing Revenue and Consultant Utilization.• Managed diverse Delivery Teams ranging from 3 to 15 professionals.• Conducted Cost-Benefit Analysis for project phases, aligning financial planning with project goals.• Communicated project updates, risks, and issues to both the Practice Lead and client stakeholders.• Directed project planning efforts, including team assembly, assignment of deliverables, and development of project plans, schedules, and budgets, aligning with strategic goals.• Led comprehensive project planning, execution, and management, adhering to various SDLC methodologies like Waterfall, Agile, and hybrid approaches, ensuring project success from inception to completion.• Managed project execution against approved objectives, maintaining budget oversight, schedule, resources, and deliverables.• Applied Project Governance Protocols to navigate scope, budget, and timeline adjustments in response to evolving needs.• Notable Achievements: o Led the establishment of Standard Operating Procedures for the National CE Practice, supported the development and delivery of training materials, ensuring uniform Delivery Management practices across the national CE staff.o Mentored more than 20 professionals into promotions within the company, aiding in their career development in multiple stages.o Promoted from CRM Manager due to delivered results, project management expertise, & leadership prowess. -
Delivery Manager, D365 CeRsm Us Llp Jan 2019 - Aug 2021Chicago, Illinois, Us
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Delivery Manager, D365 CeDxc Technology Mar 2018 - Jan 2019Ashburn, Virginia, UsTribridge was acquired by DXC Technology in June, 2017. • Played a pivotal role in the MS Dynamics CRM Health and Public Sector Division project team, focusing on the delivery of Offender 360 Jail Management System.• Provided support during the Test Phase as well as spearheaded the Report Design & Development Workstream. -
D365 Ce Practice ManagerFmt Consultants Sep 2017 - Mar 2018Carlsbad, California, UsJoined FMT Consultants new Practice Leadership when former Leadership Team turned over. During my tenure, I led the MS D365CE Practice including six Consultants and managed a departmental annual budget of $1.8M. We delivered a portfolio of clients across a variety of industries including A&E, Real Estate, Public Utilities, Entertainment, Non-Profit, Technology, BioPharmaceutical, Water Treatment and many more. -
Delivery Manager, D365 CeTribridge Oct 2015 - Sep 2017Tampa, Fl, Us• Played a key role on the MS Dynamics CRM VA Project Team, overseeing the VA Medical Center Call Center Project Workstream.• Directed a delivery team in crafting documentation and designing standalone CRM solutions, employing JavaScript and CRM Plugins, along with web service integration with the Veteran’s Administration legacy systems.• Employed Agile Development methodology for CRM implementations and a combination of Agile/Waterfall methodologies for extensive integration aspects of the project, demonstrating versatility in project management approaches. -
Solutions ArchitectArmanino Llp Apr 2014 - Jun 2015San Ramon, Ca, UsAs a member of the Company’s Microsoft Dynamics CRM Team, I gathered and documented business process requirements used to perform system analysis of Microsoft Dynamics CRM 2013 and 2015 implementations. These requirements also included documentation and design of CRM functionality as well as Scribe Integration to AX (Dynamics’ Accounting ERP). While CRM implementations follow an Agile Development methodology, larger integration projects were more Water-Scrum-Fall in nature. Managed a portfolio of projects valued at $1.5 million. -
Systems AnalystEdmc Feb 2013 - Apr 2014Pittsburgh, Pa, UsConducted system analysis for MS Dynamics CRM 2011 and 2013 implementations across the organization, skillfully capturing and converting customer business requirements into User Stories, facilitating the Agile development process. -
Owner/OperatorBrown Dog Crm Consulting Mar 2006 - Dec 2013Nashville, UsBuilt a consulting business delivering CRM Consulting services to small and mid-sized companies with annual revenues up to $26M. Generated my own leads, developed opportunities and closed all sales. Managed all phases of the project from scope development to design to configuration to user acceptance testing through training, deployment and user adoption. Implemented 5 Salesforce systems, 25 Dynamics systems, 8 Zoho systems, 2 SugarCRM systems, 3 ACT! Databases and 4 systems proprietary to the Chamber of Commerce industry. -
Previous Career ExperienceMultiple Companies Sep 1987 - May 2006UsDuring this time, I worked for multiple companies that shaped the first half of my career, predominantly in the Call Center industry, and as a Business Start-Up and Non-Profit Consultant. 1987 to 1989: CF Air Freight1990 to 1997: TeleDirect International1997 to 1999: Indianapolis Newspapers1999: Chicago Sun Times contract1999 to 2001: TCS Management Group2001 to 2006: Business Start-Up & Non-Profit Consultant
Carol A. Smock Skills
Frequently Asked Questions about Carol A. Smock
What company does Carol A. Smock work for?
Carol A. Smock works for Techfluent
What is Carol A. Smock's role at the current company?
Carol A. Smock's current role is Executive with a Passion for Delivering Results and Developing High-Performing Teams.
What is Carol A. Smock's email address?
Carol A. Smock's email address is ca****@****mus.com
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What are some of Carol A. Smock's interests?
Carol A. Smock has interest in Social Services, Children, Health, Barbados, Hiking, Crm, Dogs, Animal Welfare, Wine, Databases.
What skills is Carol A. Smock known for?
Carol A. Smock has skills like Salesforce.com, Consulting, Crm, Change Management, Training, Customer Retention, Management, Customer Service, Nonprofits, Marketing, Sales, Integration.
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