Carol Snook Email and Phone Number

Recruited into Human Resources Department based on success in prior role within the organization and overlap in day-to-day human resource responsibilities.• Responsible for recruiting and providing candidate guidance to hiring managers • Owner of pre-employment screenings for organization, including background checks and drug screens • Build new hire files, ensuring compliance with Department of Transportation requirements• Track video feeds to monitor driving behaviors and potential risk• Create corporate safety meeting monthly requirements to provide to all company leaders for team meetings• Partner cross-functionally with accounting for billing entry into Quickbooks• Assist with annual open-enrollment

Responsible for day-to-day operations of the dispatch office, with a heavy overlap in human resource operations. Focused on improved efficiencies and client satisfaction.• Led day-to-day operations • Provided direct support for 40+ employees, including scheduling and reporting• Partnered cross-functionally with legal, sales, HR, and various client teams• Collaborated with executives, both internal and external, to create workflows and processes that improved efficiencies across the board in client management• Managed a payroll exceeding $2M annually• Facilitated new hire orientation and ongoing training • Key point of contact for customer service requests from prominent leaders within large, national clients• Company administrator for maintenance software system

An extension of prior role post-acquisition. Managed client satisfaction while supporting a large staff with scheduling and training.• Developed standard operating procedures for drivers and facilitated onboarding training• Primary point of contact for customer services issues with clients• Provided direct support for 50+ employees• Developed and maintained executive operational reporting• Managed key performance indicators within area of responsibility

Primary point-of-contact for Qualcomm system, including developing and facilitating training for company.• Provided direct support for 80+ employees• Key point of contact for Qualcomm system across company; managed 2,000+ units • Designed and facilitated curriculums that directly improved metrics in employee retention and customer satisfaction• Key trainer responsible for traveling to field locations to facilitate training sessions• Maintained executive reporting across five locations• Monitored service levels and provided reporting for clients• Audited financials for accuracy