Carol Stender Email & Phone Number

California, United States

San Ramon, California, United States

San Francisco Bay Area

Managed a team of 6 professionals, providing guidance and direction to ensure successful execution of all projects and programs related to Talent initiatives. Identified areas for improvement in operations and processes for Talent Acquisition, Talent Management, Learning & Development and Diversity, Equity and Inclusion. Budget oversight for Talent areas of HR ($10.5M).• Implemented cost reduction initiatives to enhance profitability. Saved Talent Acquisition $2M in their budget with proposed and executed changes.• Managed all platforms within the Talent area of HR (ATS, CRM, LMS, Mentorship, Video, SharePoint, and Share drives). Ensured on demand learning and engagement was available to 10,000 employees 99% of the time by establishing strong relationships with vendors and internal IT.• Created a consistent employee experience for all interactions with HR Talent through established policies and procedures. Cut “no show” attendance for learning sessions by 80% with new policy and process.• Monitored internal controls to protect assets against loss or misuse while ensuring compliance with applicable laws and regulations. Assessments completed on time with 100% accuracy through partnership with HR Controls and Governance team.• Managed the complete Vendor Management process for all Talent areas of HR. (40+)• Collaborated with team leaders on quality audits. 100% completion and accuracy rating.• Measured and reviewed performance via KPIs and metrics with all team leads. • Managed annual employee engagement survey with reports and action planning expectations delivered to 1000+ leaders. 87% engagement score.

• Supported efficient and effective performance, talent review, and succession planning practices with executive leaders.• Led the identification process for high-potential employee selection, ensuring alignment with global leadership opportunities.• Partnered with HR and Corporate Communications to ensure alignment and support of the annual PM process and calendar.• Managed Talent Management projects at team and organization levels.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.• Collaborated with our parent company to distribute the annual employee engagement survey and empowered leaders with actionable results and action plans to enhance the employee experience.• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.• Led and executed the summer internship program, achieving a 33% hire rate.

San Ramon, Ca

Managed the business strategy, operations and vendor relationship of the Learning Management System (LMS). Coordinated special reporting needs for compliance and external auditors.• Managed and communicated quarterly updates as pushed out by the LMS vendor to determine what would benefit the Bank and keep the system user friendly and efficient. (4 releases a year)• Developed online procedural manual for various roles that utilized the LMS.• Consulted with compliance to configure all new hire training requirements to automatically assign to employees resulting in increased efficiencies.

Walnut Creek, Ca

Provided ongoing support to internal customers throughout the entire learning process.• Facilitated group discussions among trainees regarding topics covered during a session.• Co-facilitated a variety of training classes as well as teambuilding activities.• Managed learning calendars and communication of upcoming session topics and dates.• Coordinated session logistics by preparing equipment and securing facilities.• Created and distributed reports to various business unit leaders.• Completed special projects and joined HR task force teams.