Manages team of seven who are responsible for building highly time-sensitive authorizations for new CHOICES members. Monitors employee productivity, work quality and compliance while optimizing procedures to improve efficiency. Distributes assignments, provides training/coaching and updates job aids for new team processes. Successfully supported team as we transitioned from CareOne to ICUE in August 2018. Served as a contributor on Standard Operating Procedure Committee for 6 months in 2018.

Manages workload of specialized projects to support department needs. Responsible for managing distribution of tasks in CHOICES queue, executing phone screenings for CHOICES program and building provider change authorizations. Consistently exceeds expectations on all quality metrics for accuracy, documentation and professionalism. Accurately documents all activities to maintain appropriate compliance standards.

Manages workload distribution and coordination of staff resources to meet the needs of the highest volume scheduling team within Vanderbilt University Medical Center. Responsible for prioritizing tasks for the team, managing approved time off schedule, providing direct feedback regarding quality and productivity. Helps to lead and train team on new processes or technology roll-outs. Runs real time performance reports, analyzes and interprets data to adjust staffing or address concerns. Serves as Lead to a team of 20+ Access Specialists to oversee daily operations and provide feedback to improve performance and morale.

Managed high volume of incoming calls from patients to schedule appointments, satisfy patient inquiries and provide excellent customer service for the Vanderbilt Center for Women's Health. Accurately logs data in messages for medical record documentation or clinical communication and helps coordinate requests for prescription refills according to protocol. Consistently met and exceeded performance benchmarks on call volume, accuracy, customer service and professionalism. Elected by peers to serve on Access Specialist Advisory Panel.

Manage development from initiation to closure on all company projects. Work with clients to outline scope, deliverables, required resources, budget and timing. Track and report on project milestones and provide status reports to clients. Prepare and process company price quotes, proposals, billing, collection, account reconciliation and financial reporting.

Managed the scheduling of design and print production for all marketing and packaging pieces for the VeggieTales brand, including those created for The Pirates Who Don’t Do Anything, a Universal Studios movie released in theaters nationwide in 2008. Prepared quotes, established project timelines, and maintained organized records of each project while working as a liaison between designers, other departments and vendors.

Enhanced product workflow by analyzing and developing logistics plans that affected production, distribution and inventory. Responsible for purchasing and tracking of all paper, supplies and outside services for major commercial printer.

Responsible for scheduling, production and on-time delivery of all agency creative department work. Priced all agency services, prepared estimates, purchase orders and invoices. Coordinated internal scheduling of all work throughout the agency.

Responsible for converting company manuals from MS Word to MS Front Page to allow internal online access and search capabilities. Revised and formatted manuals as necessary for quarterly distribution on paper, CD and publication on company intranet site.

Responsible for managing the schedules of five in-house designers in department creating the majority of the artwork for Sparrow Records, EMI Gospel and EMI Christian Music Group.

Responsible for coordination, scheduling and quality control for all design projects at full service advertising, marketing and public relations firm.

Worked effectively under strict deadlines to coordinate preparation and delivery of ads to print and radio at full service advertising firm.