Carol Taylor Email & Phone Number

West Chester, PA, US

West Chester, PA

• Provided clinical remote candidates primarily consisting of MA’s, CNAs, LPNs, RNs to 12+ Long-Term Care “LTC”, Clinics, and Acute Care facilities seeking temporary and permanent staffing to meet customer needs.
• Managed strategic relationships with executive stakeholders and facility managers for AMN’s second-largest Per Diem Managed Service Provider (MSP) account, increasing revenue from $500K to $5M annually.
• Managed two additional MSP Per Diem accounts with $500k and $1.5M in Annual Revenue.
• Applied data analysis and strategic planning to optimize staffing solutions, aligning closely with client objectives to drive measurable results and ensure retention.
• Proactively identified growth opportunities and implemented tailored strategies to expand client portfolios, achieving high customer satisfaction and business outcomes.
• Acted as a trusted advisor, fostering relationships and ensuring seamless delivery of services using various software tools, including ShiftWise VMS (Vendor Management System), Wonolo and The Hub (clinician scheduling.

Malvern, PA

• Spearheaded a start-up position to design processes and implement systems to lead marketing efforts to increase attendance to promoted events sponsored by technology partners such as Aruba Networks and Palo Alto.
• Utilized and helped design the Client Relationship Management CRM system used in conjunction with Outlook and Excel to schedule appointments with Technical Engineers for prospective and existing clients to create or.

Malvern, PA

• Benefits Manager for Supplemental and Voluntary Benefits and Life Insurance to individuals and companies via outreach to specific prospects. Provided excellent and timely program management to existing clients.
• Initiated leads through networking, targeted referrals, and partnerships with health insurance, financial, and property and casualty brokers.
• Conducted open enrollments and reviewed Summary Plan Descriptions for supplemental benefits with newly enrolled employees at group training sessions, and conducted breakout one-on-one meetings.
• Responded to inquiries from prospects, clients, and administered health insurance claims while recording activity in Salesforce CRM database for client status and pipeline management.

Exton, PA

• Oversaw daily operational systems to ensure client satisfaction and retention for over 6k clients. Monitored and increased profitability and growth for a full-service salon and spa with $1.2M annual revenue.
• Recruited, hired, trained, mentored, and scheduled 35+ employees.
• Tracked technicians’ statistical data and revenue in Excel to conduct regular monthly performance reviews.
• Diagnosed and rebooted Mikal CRM software while maintaining manual systems to continue daily operations.
• Added 25+ new clients weekly via social media and other business development marketing methods.

Bs, Business Administration-Marketing, 3.2 Gpa

Activities and Societies: Zeta Beta Tau Fraternity - Little Sister Who's Who in American Business Students Who's Who in American College.

Diploma, Honors, 3.6 Gpa

Activities and Societies: Who's Who in American High School Students, Concert Band, Marching Band, America Music Abroad 7-Country European.