Carol Wade work email
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Carol Wade personal email
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Carol Wade phone numbers
With an Agile mindset, I work to enhance IT service delivery in technology operations. Focusing on timely support of all team members from C-suite executives to financial software engineers, I maintain SLAs and help my team resolve technical issues, allowing IT infrastructure to embrace modern workspace adoption. My role as IT Engineer taps cloud and SaaS ITSM skills on diverse platforms: Jira and ServiceNow, Azure, Google Cloud, Microsoft 365 + OneDrive, Exchange Online, Okta IAM, Jamf Pro, Jamf + Kandji MDM, etc. My efficient documentation, robust problem solving, knowledge-sharing and mentorship, assist in driving infrastructure evolution.
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RelocationC.Wade NetworksStockholm County, Sweden -
Professional DevelopmentCareer Break Sep 2024 - PresentStudying ITILv4, Swedish, and seeking a global company looking for an Agile-informed, travel-ready senior IT engineer/manager.
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Professional DevelopmentCareer Break May 2024 - Aug 2024Spent summer immersing myself in Swedish language, culture, and tech industry.
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Avp Technology Operations AnalystWells Fargo Feb 2023 - May 2024San Francisco, California, Us• Spearheaded IT operations for thousands of team members across home offices and regional hubs, providing advanced remote and onsite support for complex technical issues.• Enhanced service delivery through Agile transformation of hardware, software, and virtual desktop administration, driving business efficiency with tools like ServiceNow and Microsoft 365.• Supplied bi-monthly Tech Express end user walk-up service, including C-suite executive support, ensuring rapid issue resolution and strategic IT alignment.• Elevated to AVP for consistent mentorship, operational impact, and cross-group collaboration. -
Senior It Systems EngineerSitka Sep 2021 - Sep 2022San Francisco, Us• Modernized IT infrastructure for a 100% remote health-tech workforce, improving scalability and operational efficiency.• Implemented Kandji MDM for macOS devices in under 12 weeks, streamlining inventory audits and enhancing compliance.• Deployed Apple Business Manager to optimize asset visibility and lifecycle management.• Used Jira and Notion to track system performance and drive strategic IT initiatives. -
It Support EngineerPercolate By Seismic Jul 2019 - Jul 2021New York City, Ny, Us• Delivered Level 1-3 support for a distributed marketing team across global time zones, ensuring system uptime and data security.• Managed network configurations, endpoint security, and identity management with tools like Jamf Pro, Meraki, and Sophos.• Played a pivotal role in onboarding C-suite executives during a company merger, minimizing disruption and ensuring continuity. -
Technical Support ConsultantEdelkoort Inc / Trend Union Apr 2014 - Jun 2020New York, UsTechnical and Network Support Consultant for boutique fashion trend forecasting agency (as C.WADE Networks). -
Support Analyst - Technology ServicesTntp Feb 2019 - Jul 2019New York, New York, Us• Strengthened IT support for a virtual workforce, advancing Okta IAM implementation and backend system operations. -
It Helpdesk Support TechnicianZefr Sep 2016 - Jan 2019Los Angeles, Ca, Us• Delivered remote IT support across satellite offices, leveraging tools like Jamf Pro, Meraki, and Palo Alto Networks for secure system management.• Enhanced macOS device administration and network performance, aligning IT strategies with organizational goals. -
Technical Support SpecialistCommonground/Mgs Feb 2014 - Aug 2016New York, Ny, Us• Supported NYC office during a company merger, emphasizing adaptability to organizational changes.• Administered Apple Server, Adobe Creative Cloud, and email migration, showcasing application and server management skills.• Assisted in 75 user moves and email migration after company merger, demonstrating project management skills. -
Computer Lab Technician, Nyc College Of TechnologyCity University Of New York Sep 2012 - Feb 2014New York, Ny, Us• Provided IT support for an undergraduate learning community, supporting Dell PCs and Apple iMacs.• Ensured network connectivity, system optimization, and application uptime. -
Lan AdministratorFinancial Industry Regulatory Authority Mar 2008 - Jun 2012Washington, District Of Columbia, Us• Built support infrastructure for FINRA during a financial crisis, showcasing stress management skills.• Migrated users from NYSE network, emphasizing network and infrastructure migration experience.• Provided dedicated executive support, demonstrating high-level technical support abilities. -
It Operations Team LeadJ. Walter Thompson Worldwide (Jwt) Jan 2006 - Jan 2008New York, Ny, Us• Coordinated PC / Mac installs, configuration, moves, and reprocessing in 1,000-user ad agency HQ. • Assisted in launching Casper by Jamf, an agency-wide Mac asset management system. • Responded to detailed system configuration requests in a timely manner. • Built, deployed, and maintained Windows and Mac disk images, via Symantec Ghost and Windows Server, and Parallels Desktop (using PXE and network boot imaging).• Formed IT Operations Team, managing two technicians, focused on IT onboarding and offboarding.
Carol Wade Skills
Carol Wade Education Details
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State University Of New York At OswegoDouble Major: Computer Graphics; Creative Writing
Frequently Asked Questions about Carol Wade
What company does Carol Wade work for?
Carol Wade works for C.wade Networks
What is Carol Wade's role at the current company?
Carol Wade's current role is Relocation.
What is Carol Wade's email address?
Carol Wade's email address is ca****@****rks.com
What is Carol Wade's direct phone number?
Carol Wade's direct phone number is +191737*****
What schools did Carol Wade attend?
Carol Wade attended State University Of New York At Oswego.
What are some of Carol Wade's interests?
Carol Wade has interest in Economic Empowerment, Education, Environment, Poverty Alleviation, Science And Technology, Animal Welfare, Arts And Culture.
What skills is Carol Wade known for?
Carol Wade has skills like Technical Support, Troubleshooting, It Operations, Software Documentation, Social Media, Integration, Software Installation, Security, Tcp/ip, Network Administration, Itil, System Administration.
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